**Experienced Social Media Customer Service Specialists – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and navigating the ever-evolving social media landscape? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team of highly skilled Social Media Customer Service Specialists at blithequark, a pioneering company at the forefront of innovation and customer-centricity. **About blithequark** As a two-time INC 500 U.S. based company, blithequark has been revolutionizing the way businesses interact with their customers for over 28 years. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the industry. With a state-of-the-art datacenter in North Carolina, we provide cutting-edge infrastructure solutions to businesses of all sizes, from small startups to Fortune 500 companies. **Job Summary** We are seeking highly motivated and experienced Social Media Customer Service Specialists to join our remote team. As a key member of our customer support team, you will be responsible for ensuring that our users have an exceptional experience on our social media platform, Match Awards. Your expertise will be invaluable in helping us identify and rectify issues, drive continual improvement, and provide top-notch support to our users. **Key Responsibilities** As a Social Media Customer Service Specialist at blithequark, your key responsibilities will include: * Show new users how to create effective profiles to maximize their contract, grant, financing, and loan opportunities. * Engage with users on our social media platform, addressing their queries and concerns in a professional and empathetic manner. * Respond to customer questions through our in-house ticket system, chat, conferencing, and phone support, providing timely and accurate solutions. * Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our platform. * Analyze relevant data to identify trends, failures, and opportunities for improvement. * Collaborate with our marketing team to optimize PPC and SEO strategies, driving user engagement and conversion. * Identify potential product bugs reported by real users and coordinate with the development team for resolutions. **Essential Qualifications** To succeed in this role, you will need: * A minimum of two years of experience in social media customer service or a related field. * Knowledge and experience with Microsoft Office, VPN, and CRM tools. * Exceptional written and spoken English communication skills, with the ability to use AI for research. * Ability to engage professionally and empathetically with users on social media platforms. * Proactive and able to work remotely and independently with minimal supervision. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Ability to communicate in English and one or more other languages natively or using Google Translate/AI. * Experience with social media management tools, such as Hootsuite or Sprout Social. * Knowledge of web development and technical support principles. **Skills and Competencies** To excel in this role, you will need to possess: * Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. * Excellent communication and interpersonal skills, with the ability to engage with users in a professional and empathetic manner. * Proactive and adaptable, with the ability to work in a fast-paced, dynamic environment. * Strong technical skills, with the ability to use AI for research and analysis. * Ability to work independently and as part of a remote team. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Social Media Customer Service Specialist, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses. * Mentorship and coaching from experienced team members. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment that encourages collaboration and innovation. **Work Environment and Company Culture** As a remote team member, you will have the flexibility to work from anywhere, at any time. Our company culture is built on a foundation of: * Collaboration and teamwork. * Innovation and creativity. * Customer-centricity and excellence. * Continuous learning and growth. **Compensation, Perks, and Benefits** As a valued member of our team, you can expect: * Competitive salary and benefits package. * Opportunities for bonuses and incentives. * Flexible work arrangements and remote work options. * Access to cutting-edge technology and tools. * A dynamic and supportive work environment that encourages collaboration and innovation. **How to Apply** If you are a motivated and experienced Social Media Customer Service Specialist looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job