**Technical Content Designer, Customer Service – Revolutionizing the Future of Global Entertainment**

Are you a creative and technically savvy individual with a passion for crafting engaging content that simplifies complex issues for global audiences? Do you thrive in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join blithequark's Customer Service Content Strategy team as a Technical Content Designer. At blithequark, we're shaping the future of global entertainment by providing an unparalleled streaming experience for our 278 million paid members across 190 countries. Our Global Customer Service organization is dedicated to delivering exceptional interactions with our subscribers worldwide, and we're looking for a talented Content Designer to help us achieve this goal. **About blithequark** blithequark is a leading entertainment services company that's revolutionizing the way people watch their favorite TV series, films, and games. With a wide variety of genres and languages available, our members can play, pause, and resume watching as much as they want, anytime, anywhere. Our mission is to provide an exceptional streaming experience that's simple, intuitive, and enjoyable for everyone. As a Technical Content Designer, you'll be part of a dynamic team that's passionate about creating content that makes a difference in people's lives. **The Role** As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base. Your primary responsibility will be to create and edit Customer Service content that's clear, concise, and easy to understand for our global audience. You'll also partner with support operations, localization, legal, product design, and engineering teams to ensure that our content meets the evolving expectations of our members. **Key Responsibilities** * Lead large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting * Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials * Ensure consistent content style, tone, and format meet the evolving expectations of a global audience * Partner closely with support operations, localization, legal, product design, and engineering teams to deliver exceptional content experiences * Create, maintain, and update style guides and editorial training to ensure consistency and quality across all content channels * Leverage multiple data sources to provide data-driven analysis and content recommendations that drive business outcomes **Qualifications** * Bachelor's or Master's degree in English, Communications, Journalism, or a related field * 5+ years of relevant experience in technical writing, content design, or a related field * Exceptional writing, editing, project management, and communications skills * Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for consumer audiences * Experience writing for different platforms, including computer, mobile, or TV * Experience with information architecture and content management systems * Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment **What We Offer** * Competitive annual salary, with a range of $50,000 - $190,000, based on your specific job family, background, skills, and experience * Comprehensive benefits package, including Health Plans, Mental Health support, 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits * Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off * Flexible time off for full-time salaried employees * Opportunity to work with a talented team of professionals who are passionate about creating exceptional content experiences * Collaborative and inclusive work environment that values diversity, equity, and inclusion * Professional development opportunities, including training, mentorship, and career growth **Why Join blithequark?** * We're a leader in the entertainment industry, with a global presence and a commitment to innovation and excellence * We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion * We're passionate about creating content that makes a difference in people's lives * We offer competitive compensation and benefits, as well as opportunities for professional growth and development * We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees **How to Apply** If you're a creative and technically savvy individual with a passion for crafting engaging content that simplifies complex issues for global audiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job