**Experienced Customer Service Representatives – Remote Customer Support for Texas-Based Clients**

At blithequark, we're passionate about revolutionizing the way businesses interact with their customers. As a leading digital transformation company, we've spent over 35 years perfecting the art of making digital processes feel more human. Our team of experts has developed over 200 unique inventions under several patents across AI and other critical technologies, driving digital transformation, optimizing critical business operations, and pioneering new solutions. We're now seeking experienced Customer Service Representatives to join our remote team in Texas. As a key member of our customer support team, you'll play a vital role in handling maintenance, collection, and liquidation activities for an assigned portfolio of accounts. If you're a strong communicator with a drive to solve problems and meet goals, we want to hear from you. **About blithequark** At blithequark, we're committed to unlocking digital performance and delivering measurable results. Our unique value proposition is built on market-leading technology and business process excellence. We work with iconic brands worldwide, providing them with a seamless "as a service" model that drives digital transformation and optimizes critical business operations. Our company culture is built on the principles of innovation, collaboration, and customer-centricity. We believe in empowering our employees to grow and develop their skills, with a focus on providing exceptional experiences for our customers. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated team of leaders and peers to support you every step of the way. **Job Description** As a Customer Service Representative at blithequark, you'll be responsible for handling a variety of customer inquiries, analyzing payment history and notes, and communicating statuses to customers. You'll work with leading technologies and systems, and have access to a range of tools and resources to help you succeed. Some of your key responsibilities will include: * Handling customer inquiries and resolving issues in a timely and professional manner * Analyzing payment history and notes to identify trends and areas for improvement * Communicating statuses to customers and providing updates on their accounts * Working with a portfolio of accounts to maintain, collect, and liquidate assets * Collaborating with internal teams to resolve complex issues and improve customer experiences * Staying up-to-date with industry trends and best practices to continuously improve your skills and knowledge **Qualifications** To be successful in this role, you'll need to have: * Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner * Strong attention to detail, with the ability to analyze data and identify trends * A drive to solve problems and meet goals, with a focus on delivering exceptional customer experiences * Familiarity with Microsoft Office tools, including Excel, Word, and Outlook * Experience in customer service, with a proven track record of resolving complex issues and improving customer satisfaction * A high school diploma or equivalent, with a focus on continuous learning and professional development **Requirements for Remote Work** To work from home, you'll need to have: * Excellent internet connectivity, with speeds of 2 Mbps upload and 10 Mbps download * Hardwired internet access, with a dedicated internet service provider (ISP) * A productive, quiet, and distraction-free workspace, with a secure and private area for working * A smartphone (iOS or Android), 4 years old or newer, with the ability to download our company app for communication and collaboration **Benefits and Perks** As a remote employee at blithequark, you'll have access to a range of benefits and perks, including: * A competitive rate of $14/hour * Medical, dental, and vision benefits * Paid training and generous PTO (including our new Global Flexible Vacation Policy) * Additional pay incentives and monthly rewards and recognition programs * Advancement opportunities, with 80% of our frontline leaders promoted from within * Employee discounts and EAP and Health and Wellness programs, including a personal trainer dedicated to blithequark **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of career growth opportunities, including: * Training and development programs to help you improve your skills and knowledge * Mentorship and coaching from experienced leaders and peers * Opportunities for advancement and promotion, with a focus on recognizing and rewarding your achievements * A culture of continuous learning and professional development, with a focus on staying up-to-date with industry trends and best practices **Work Environment and Company Culture** As a remote employee at blithequark, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of innovation, collaboration, and customer-centricity, with a focus on empowering our employees to grow and develop their skills. We're a diverse and inclusive team, with a commitment to treating all employees with respect and dignity. We believe in providing exceptional experiences for our customers, and we're passionate about making a positive impact in the communities we serve. **How to Apply** If you're a motivated and customer-focused individual with a drive to succeed, we want to hear from you. Please apply for this role through our website, and include your resume and a cover letter outlining your experience and qualifications. We're an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to providing a safe and inclusive work environment, and we're passionate about making a positive impact in the communities we serve. Thank you for considering this opportunity to join our team at blithequark. We look forward to hearing from you! Apply for this job