**Experienced Customer Service Representative – Remote Contact Center Support for Federal Government Contract**

Are you a customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a structured and professional setting, where you can make a real difference in the lives of customers? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our remote contact center. **About blithequark** blithequark is a leading organization that prides itself on its commitment to excellence, innovation, and customer satisfaction. As a trusted partner to the federal government, we deliver high-quality services that meet the evolving needs of our clients. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional service, support, and solutions that exceed expectations. **Job Summary** As a Customer Service Representative with blithequark, you will play a critical role in supporting our federal government contract. You will be responsible for providing top-notch customer service via phone and email, responding to customer inquiries, and escalating critical issues to management. If you possess excellent communication skills, a friendly and professional demeanor, and a passion for delivering exceptional service, we encourage you to apply. **Responsibilities & Duties** As a Customer Service Representative with blithequark, your key responsibilities will include: * Providing a high level of customer service in all interactions, ensuring that customers receive timely and accurate responses to their inquiries * Actively participating in training and applying lessons learned to provide excellent customer service in accordance with SBA needs, scripts, and guides * Ensuring accurate and timely handling of customer inquiries through multiple channels, including phone and email, while maintaining quality metrics * Using data analytics and user interviews to determine call trends and report them to SBA * Rapidly escalating issues to supervisor/management as appropriate * Utilizing call scripts, messaging/email templates, and desk guides to ensure consistency and efficiency * Learning necessary information to provide high-level customer service about relevant topics * Ensuring the highest level of privacy and security to protect the client, their customers, while providing exceptional customer service **Minimum Qualifications** To be considered for this role, you must meet the following minimum qualifications: * High School diploma or GED required * 1 year of contact center or related customer experience * 6 months of computer experience in a business environment * Must be able to obtain and maintain a Public Trust Security Clearance * Must be a US Citizen * Minimum Internet requirements are 25mbps download and 10mbps upload to work from home * Current blithequark employees are not eligible **Preferred Qualifications** While not required, the following qualifications are preferred: * Bilingual – Spanish preferred * Bachelor's degree * Possess prior experience supporting the Small Business Administration **Knowledge, Skills & Abilities** To succeed in this role, you must possess the following knowledge, skills, and abilities: * Friendly and professional speaking voice and patient demeanor * Outstanding attendance and punctuality * Ability to provide excellent customer service * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents * Ability to write reports, business correspondence, and procedure manuals * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public * Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers) * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form **Compensation & Benefits** As a valued member of our team, you will receive: * Competitive hourly rate of at least $17.20 per hour, with the possibility of higher rates based on applicable Wage Determination * Health and Welfare benefits, including employee-only medical, dental, and vision premiums, paid up to 40 hours per week * Opportunities for career growth and professional development * A dynamic and supportive work environment that values diversity, equity, and inclusion **Work Environment & Culture** As a remote Customer Service Representative with blithequark, you will work in a fast-paced and structured environment that values customer satisfaction, teamwork, and innovation. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional service and support to our customers. We offer a flexible and supportive work environment that allows you to work from home, with the flexibility to balance your work and personal life. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team! **Note** Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by blithequark. Apply Job! Apply for this job