**Experienced Customer Service Representatives / Financial Services - Remote Opportunity**

Are you a motivated and forward-thinking individual with a passion for delivering exceptional customer experiences? Do you have a background in providing support to customers of banking and/or financial organizations? If so, we invite you to join blithequark, a digital transformation company that's been making digital processes feel more human for its customers for over 35 years. At blithequark, we're committed to helping our clients provide exceptional experiences for their customers across various industries, including financial services. We're now hiring customer service reps to support a new client, a multinational corporation providing a wide range of financial products & services. As a customer service representative, you'll play a vital role in handling inbound customer inquiries and resolving a variety of basic support issues. **What You'll Do:** As a customer service representative at blithequark, your primary responsibilities will include: * Providing customer support by phone, email, or instant message to consumers, serving as the primary contact for inbound customer issues * Escalating more technical product-related issues to the proper product support department * Processing a high volume of consumer inquiries about banking products and services and resolving a targeted percentage of those inquiries * Troubleshooting customer issues, identifying the root cause of the issue, and using tools and resources to determine how to resolve the customer issue * When unable to resolve problems in a reasonable amount of time, escalating to an appropriate resource and following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge * Tracking and documenting inbound support requests and ensuring proper notation of customer issues * Updating customer information and ensuring accurate entry of contact information * Meeting standards of job, such as quality standards, adherence to schedule, and average handle time * May provide guidance and/or mentoring to less experienced peers * Other related duties assigned as needed **What We Offer:** At blithequark, we're committed to providing our employees with a comprehensive benefits package, including: * Competitive pay starting at $18/hour * Generous flexible vacation policy * 401k * Paid training, coaching, development, and career planning * Medical, dental, and vision benefits * EAP, health and wellness programs, and more * Tremendous development and advancement opportunities - 80% of our frontline leaders have been promoted! * Employee Discounts * EAP & Health and Wellness programs, including a personal trainer dedicated to blithequark We'll provide all the necessary equipment, and we ask you to provide reliable, hard-wired internet service and a quiet, distraction-free place to work. **Qualifications:** To be successful in this role, you'll need: * High school diploma or GED * At least one year of call center experience * At least one year of customer service experience * Knowledge of the banking products, services, and business operations to enable resolution of customer inquiries * Excellent customer service skills that build high levels of customer satisfaction * Excellent verbal and written communication skills * Computer navigation and operation skills * Demonstrates effective people skills and sensitivities when dealing with others * Ability to work both independently and in a team environment **About Us:** blithequark, recently recognized as a Great Place to Work in the US, is a digital transformation company that's been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years. **EEOC and Veteran Documentation:** During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. **Apply Now:** If you're a motivated and forward-thinking individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team at blithequark. Apply Job! Apply for this job