**Experienced Full Stack Customer Service Coordinator - Bank Voice**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further than blithequark, where we're revolutionizing the way people interact with our bank. As a Work from Home Customer Service Coordinator - Bank Voice, you'll be the voice of blithequark, championing our customers and providing personalized solutions to their unique needs. **More Than Just a Bank, More Than Just a Career** At blithequark, we're not just a bank - we're a community of like-minded individuals who share a common goal: to make a positive impact on our customers' lives. Our Customer Care team is the heartbeat of our organization, and we're looking for talented individuals who can join our ranks and help us take care of our customers. **Your Voice is Our Voice** As a Customer Service Coordinator, you'll be the first point of contact for our customers, and your voice will be the one they hear when they call, email, or chat with us. You'll be the face of blithequark, and we're looking for someone who can represent our brand with passion, empathy, and a commitment to excellence. **More Than Just Training, More About You** At blithequark, we believe in investing in our people. We offer comprehensive training programs that will help you develop the skills and knowledge you need to succeed in your role. From formal training sessions to informal learning opportunities, we'll support you every step of the way. Our goal is to create a culture of continuous learning, where you can grow and develop your skills alongside your colleagues. **Key Responsibilities:** * Provide exceptional customer service to our customers via phone, email, and chat * Respond to customer inquiries and resolve issues in a timely and professional manner * Use active listening skills to understand customer needs and provide personalized solutions * Collaborate with colleagues to share knowledge and best practices * Stay up-to-date on product and service offerings to provide accurate information to customers * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development programs to improve skills and knowledge **Essential Qualifications:** * High school diploma or equivalent certification * At least 2 years of customer service experience or 2 years of call center experience * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Reliable private internet connection with a minimum speed of 5Mbps (10+ Mbps preferred) **Preferred Qualifications:** * At least 1 year of financial services experience or banking experience * Experience working in a remote or virtual environment * Knowledge of banking products and services * Certification in customer service or a related field **Work from Home Technology Requirements:** * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected where you have ownership or line of sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions **Work from Home Location Requirements:** * This role is 100% work from home * We are unable to consider applicants who do not meet the required blithequark Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories * Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California **Compensation and Benefits:** * $21 per hour * Comprehensive benefits package, including medical, dental, vision, and prescription coverage * Flexible schedule options * Paid time off * Wellbeing offerings such as backup childcare and mental wellness support * Tuition reimbursement * Paid training and development offered quarterly * Flexible spending account * Life insurance * Disability insurance * 401(k) and stock purchase plan **Career Growth Opportunities and Learning Benefits:** * Ongoing training and development programs to improve skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture:** * Blithequark is a dynamic and fast-paced environment where no two interactions are ever the same * Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives * We value diversity, equity, and inclusion and strive to create a culture of belonging and respect * Our work environment is flexible and adaptable, with a focus on work-life balance and employee well-being **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer:** Blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. **Accommodations:** If you require an accommodation to apply for this position, please contact our Recruiting team at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support:** For technical support or questions about our recruiting process, please send an email to [email protected]. Apply for this job