Remote Content Safety Agent

About Company Teleperformance is a global leader in outsourced omnichannel customer experience management, serving as a strategic partner to the world’s largest companies. We offer comprehensive customer care, technical support, content moderation, and back-office solutions across a wide range of industries. With a strong commitment to diversity, inclusion, and employee development, Teleperformance empowers its teams to deliver exceptional service and make a positive impact. Job Description Join our dedicated team as a Remote Content Safety Agent and contribute to fostering a safer online environment. In this crucial role, you will be responsible for reviewing and moderating user-generated content across various platforms to ensure compliance with community guidelines and policies. This is a unique opportunity for individuals with no prior experience in content moderation, as comprehensive training will be provided. You will play a vital part in protecting users from harmful or inappropriate content, working from the comfort of your home. Key Responsibilities • Review and analyze user-generated content (e.g., text, images, videos) against established platform guidelines and policies. • Accurately identify and categorize policy violations, including but not limited to hate speech, harassment, graphic violence, and misinformation. • Take appropriate action on violating content, such as removal, restriction, or escalation, based on severity and specific protocols. • Maintain a high level of accuracy and consistency in content moderation decisions. • Keep abreast of evolving content trends, policies, and guidelines through continuous training and self-learning. • Contribute to team efforts by sharing insights and participating in calibration sessions. • Handle sensitive and potentially disturbing content with resilience and professionalism. Required Skills • Excellent written and verbal communication skills in English. • Strong critical thinking and analytical abilities to make sound judgment calls. • High level of empathy and emotional intelligence. • Ability to work independently in a remote setting and manage time effectively. • Proficiency in basic computer skills and internet navigation. • Strong attention to detail and ability to maintain focus during repetitive tasks. • Resilience and ability to handle exposure to potentially disturbing content. • A quiet, dedicated workspace and reliable internet connection. Preferred Qualifications • Prior experience in a customer service or support role. • Familiarity with various social media platforms and online content types. • Diploma or degree in a relevant field (e.g., Communications, Sociology, Psychology). • Experience working in a remote environment. Perks & Benefits • 100% Remote Work: Enjoy the flexibility and comfort of working from home. • Comprehensive Paid Training: Full training provided to equip you with all necessary skills. • Career Development Opportunities: Pathways for growth within a global company. • Competitive Salary & Benefits Package: Attractive compensation with health and wellness programs. • Supportive Team Environment: Work with a diverse and inclusive team committed to safety. • Impactful Work: Contribute directly to making the internet a safer place. Apply tot his job Apply To this Job