Client Success Manager - Digital Marketing Agency (Beauty Industry)

Are you a Client Success Manager who loves helping clients? Do you thrive managing 35–45 accounts while building genuine relationships? Passionate about the beauty and aesthetics industry? We’re seeking a Client Success Manager who’s excited to help our clients hit their booking goals, scale their businesses, and experience world-class support every step of the way. In this role, you’ll be the main point of contact for our clients — onboarding, providing updates, answering questions, coordinating with our internal team, and ensuring campaigns stay on track to hit goals. You’ll manage day-to-day communication, deliver reports, and proactively identify opportunities to enhance client satisfaction and retention. This is a hybrid Client Account Manager + Client Support role — perfect for someone who’s client-obsessed, organized, and tech-savvy, not Details: • Remote position (9am–5pm EST) • Starts part-time with potential to move to full-time • Requires strong communication, follow-up, and attention to detail Account Manager & Client Support Duties • Serve as the primary point of contact for ~40 client accounts. • Handle all client support inquiries that come in via email and text. • Ensure clients consistently hit their monthly booking goals. • Proactively develop new offers for clients to drive results. • Manage the campaign launch process from start to finish • Monitor account performance and create action plans for underperforming accounts. • Maintain strong client relationships, high retention, and satisfaction. • Identify and resolve campaign or booking issues quickly with support from the Ads Manager / Ops Manager. • Spot opportunities to upsell or expand client services. • Onboard new clients and lead zoom calls to build rapport and trust. • Maintain client CRM with up to date notes on client interactions • Manage all timelines, deliverables, and communication in Asana. • Collaborate closely with the internal team to ensure smooth operations. • Genuinely care about client success and long-term growth. • Resolve client escalations with professionalism, grace, and ease. • Analyze market trends and competitor activities to inform strategic decisions. Quality Assurance • Review all new campaigns before launch to ensure accuracy and alignment • Verify branding, messaging, offers, and automations match client direction • Double-check links, forms, landing pages + automations before going live • Monitor early campaign booking performance to confirm offers are working • Flag and resolve any technical or creative inconsistencies before or after launch Skills We’re Looking For • Strong written and oral communication + organizational skills • Exceptional attention to detail + problem-solving mindset • Punctual, reliable, self-directed and proactive • Able to juggle multiple priorities at once - strong project management • Great time management and ability to prioritize • Team player who thrives in a fast-paced, deadline-driven environment • Proficiency in Go Highlevel CRM software for managing customer interactions. Requirements • Fluent in English. • Experience managing 30+ accounts • 2+ years in account management, ideally for a marketing agency • Clear, friendly, and assertive communicator. • Experience with client relationship management. • Emotionally intelligent, calm under pressure, and solution-oriented. • Highly organized and thrives in a fast-paced, deadline driven environment • Able to make fast decisions in the client’s best interest. • Comfortable juggling multiple high priorities at once. • Strategic thinking. • General understanding of Digital Marketing • Familiar with Meta ads Facebook Advertising / Ads Manager • Proficiency in tools like Slack, Asana, GoHighLevel Why Join Us? We’re an all-women team serving women-led medical spas across the country. As a boutique agency, we’re collaborative, supportive, and results-driven. We’re looking for someone excited to join a close-knit, high-performing team at the cutting edge of digital marketing - helping beauty businesses grow while upholding exceptionally high standards. We take pride in delivering top-tier results and genuinely caring about every client’s success. Job Types: Full-time, Part-time Pay: $50,000.00 - $75,000.00 per year Work Location: Remote Apply tot his job Apply To this Job