Dynamic Retail Sales Associate – West County Center Full‑Time Role Supporting Macy’s Customer Experience Excellence

Welcome to Your Next Career Adventure at Macy’s

At Macy’s, Inc., we are more than a department store – we are a cultural institution that has been shaping American retail for over 150 years. Our commitment to inclusive storytelling, bold representation, and innovative shopping experiences drives every decision we make. As we continue to evolve in a rapidly changing retail landscape, we are looking for passionate, energetic, and customer‑focused individuals to join our West County Center team in Saint Louis, MO. If you thrive in a vibrant, collaborative environment where your unique perspective is celebrated, this is your opportunity to help create a brighter future for both shoppers and colleagues alike.

Why Macy’s? A Snapshot of Our Vision and Values

Our Mission Every One philosophy puts people first – customers, teammates, and communities alike. We believe that when every associate can bring their whole self to work, the collective creativity and energy become a catalyst for extraordinary experiences. Our core values—Inclusion, Innovation, Integrity, and Impact—guide how we serve our shoppers, develop our talent, and give back to the neighborhoods we call home.

What Sets Macy’s Apart?

• Industry‑Leading Innovation: From cutting‑edge omnichannel technology to AI‑driven personalized shopping, we are constantly redefining retail.
• Commitment to Diversity & Inclusion: Our Colleague Resource Groups (CRGs) foster belonging, while our inclusive policies ensure every voice is heard.
• Invested in Your Growth: Tuition assistance, fully‑funded education programs, and robust internal mobility pathways empower you to shape your own career trajectory.
• Community Impact: Volunteer initiatives, charitable partnerships, and sustainability programs make a real difference in the communities we serve.

Role Overview – Retail Sales Associate (West County Center)

As a Retail Sales Associate (also known as a Generalist colleague), you will be the face of Macy’s, delivering memorable, personalized experiences that turn casual shoppers into lifelong brand advocates. You’ll work across the sales floor, fitting rooms, and digital fulfillment stations, helping customers discover products they love while supporting the store’s sales objectives.

Key Responsibilities

• Customer Service Excellence: Greet every shopper with genuine enthusiasm, understand their needs, and provide tailored product recommendations that exceed expectations.
• Product Knowledge Mastery: Develop deep expertise in Macy’s merchandise, loyalty programs, and sales systems to confidently guide customers through their purchase journey.
• Digital Order Support: Locate and pull merchandise for online orders, ensure accurate picking, and facilitate seamless curbside or in‑store pickup experiences.
• Merchandise Presentation: Maintain visual standards on the sales floor and in fitting rooms, ensuring displays are stocked, organized, and visually compelling.
• Pricing & Signage Accuracy: Apply price changes, process markdowns, and update promotional signage promptly to reflect current offers.
• Team Collaboration: Partner with fellow associates, supervisors, and support staff to achieve daily, weekly, and monthly sales targets.
• Technology Proficiency: Utilize handheld devices, point‑of‑sale (POS) systems, and mobile apps to assist customers, process transactions, and manage inventory.
• Problem Solving: Address customer inquiries, resolve issues, and turn challenging situations into positive outcomes.
• Continuous Learning: Participate in training sessions, product walkthroughs, and company‑wide initiatives that enhance skills and knowledge.

Essential Qualifications – What We Need From You

• Customer‑Centric Mindset: A genuine passion for helping people and creating delightful shopping experiences.
• Flexible Availability: Willingness to work varied schedules, including evenings, weekends, and holidays, with consistent attendance and punctuality.
• Strong Communication Skills: Ability to listen actively, articulate ideas clearly, and engage shoppers from diverse backgrounds.
• Adaptability: Comfortable navigating a fast‑paced retail environment and shifting priorities without losing focus.
• Basic Technological Proficiency: Confidence using smartphones, tablets, and POS hardware.
• Physical Capability: Ability to stand for extended periods, lift up to 25 lb, and perform motions such as bending, reaching, and climbing ladders.
• Commitment to Inclusion: Demonstrated respect for diversity and a desire to contribute to an inclusive workplace culture.

Preferred—and Nice‑to‑Have—Qualifications

• Prior retail or customer service experience, especially in fashion or department store settings.
• Familiarity with visual merchandising principles and in‑store display standards.
• Experience with e‑commerce order fulfillment or omnichannel retail processes.
• Basic math proficiency for handling transactions, returns, and inventory counts.
• Fluency in additional languages to better serve a multicultural customer base.
• High school diploma or equivalent; further education or certifications are a plus.

Core Skills & Competencies for Success

• Interpersonal Savvy: Warm, approachable demeanor that builds trust with shoppers.
• Sales Acumen: Ability to identify upselling and cross‑selling opportunities without being pushy.
• Detail Orientation: Accuracy in pricing, inventory handling, and visual presentation.
• Problem‑Solving: Resourceful when addressing customer concerns or operational challenges.
• Team Spirit: Collaborative attitude that lifts the entire floor’s performance.
• Time Management: Efficiently juggle multiple tasks while maintaining high service standards.
• Technological Agility: Quick adoption of new tools, apps, and system updates.

Compensation, Perks, & Benefits

While specific salary figures are not disclosed in this posting, Macy’s offers a competitive compensation package that reflects your experience and performance. Additional benefits include:

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for employees and eligible dependents.
• Retirement Savings: 401(k) plan with company matching contributions to help you build a secure future.
• Employee Assistance Program (EAP): Confidential resources for mental health, financial counseling, and personal well‑being.
• Education Assistance: Fully‑funded tuition, textbooks, and fees for approved programs, encouraging continuous learning.
• Merchandise Discount: Employee discount on Macy’s products, allowing you to experience the brand firsthand.
• Colleague Resource Groups (CRGs): Communities that promote inclusion, mentorship, and volunteer opportunities.
• Flexible Scheduling: Options to balance work with personal commitments.
• Recognition Programs: Awards and incentives for outstanding performance.

Career Growth & Development Opportunities

Macy’s is committed to nurturing talent from within. As a Retail Sales Associate, you will have access to:

• Structured Learning Paths: Role‑specific trainings, leadership academies, and cross‑functional development programs.
• Mentorship Networks: Pairing with seasoned associates and managers to accelerate skill acquisition.
• Internal Mobility: Opportunities to explore positions in visual merchandising, merchandise planning, store management, e‑commerce, and corporate functions.
• Performance‑Based Advancement: Clear criteria for promotion to Senior Associate, Lead, Department Supervisor, and beyond.

Work Environment & Culture

Our West County Center store fosters an atmosphere that is:

• Inclusive: A welcoming space where diverse perspectives are valued and celebrated.
• Dynamic: A bustling retail floor that keeps you engaged and energized every shift.
• Supportive: Managers who champion your growth, provide regular feedback, and recognize achievements.
• Community‑Oriented: Opportunities to participate in local charitable events, store‑wide campaigns, and volunteer initiatives.

We understand that a positive work experience goes beyond the sales floor. That’s why Macy’s invests in a holistic employee experience—balancing professional ambition with personal well‑being.

Application Process – What to Expect

Our streamlined hiring process is designed with your time in mind:

• Online Application: Submit your resume and brief cover letter through our secure portal.
• Virtual Interview (if required): Depending on staffing needs, you may receive a short video interview or a live video call with a hiring manager.
• Offer Delivery: Successful candidates will receive a formal offer via email—no in‑person interview may be needed for this role.
• Onboarding & Training: Upon acceptance, you’ll attend a comprehensive onboarding program that introduces you to Macy’s culture, systems, and standards.

Ready to Make an Impact?

If you are excited to bring your passion for retail, love for fashion, and commitment to exceptional service to a storied brand, we want to hear from you. Join the Macy’s family and help us shape unforgettable shopping moments for millions of customers.

Take the Next Step

Click the link below to submit your application today. We look forward to welcoming you to the West County Center team!

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