**Experienced Full Stack Coach/Ops Manager Trainee in Retail Operations and Customer Service**

At Walmart, we're on a mission to help people save money so they can live better. As a key player in our retail operations and customer service team, you'll have the opportunity to make a real impact on the lives of millions of customers worldwide. If you're passionate about leadership, customer service, and driving business results, we want to hear from you. **Job Summary:** As an Experienced Full Stack Coach/Ops Manager Trainee, you'll play a critical role in leading and developing teams, driving financial performance, and delivering exceptional customer experiences. You'll be responsible for teaching, training, and actively listening to associates, touring stores, and providing feedback to ensure that our stores are running smoothly and efficiently. You'll also be responsible for communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. **Key Responsibilities:** * Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. * Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience. * Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. * Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. * Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. **Essential Qualifications:** * 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience. * For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. * For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility. **Preferred Qualifications:** * Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. * Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. * General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing. **Skills and Competencies:** * Strong leadership and communication skills. * Ability to drive financial performance and sales. * Excellent customer service skills. * Ability to develop and implement action plans to correct deficiencies. * Strong analytical and problem-solving skills. * Ability to work effectively in a fast-paced environment. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits:** * As a Walmart associate, you'll have access to a wide range of training and development opportunities, including our Academy training program, which provides comprehensive training in areas such as leadership, customer service, and operations. * You'll also have the opportunity to work with a diverse team of associates and leaders, which will help you develop your skills and build your professional network. * We offer a range of benefits, including education assistance, parental leave, and paid time off, to help you balance your work and personal life. **Work Environment and Company Culture:** * As a Walmart associate, you'll work in a fast-paced and dynamic environment, where you'll have the opportunity to make a real impact on the lives of millions of customers worldwide. * We're committed to creating a culture of inclusion and diversity, where all associates feel valued and respected. * We offer a range of benefits and perks, including associate discounts, education assistance, and paid time off, to help you balance your work and personal life. **Compensation, Perks, and Benefits:** * We offer a competitive salary and a range of benefits, including health insurance, 401(k), and paid time off. * You'll also have access to a range of perks, including associate discounts, education assistance, and parental leave. * We're committed to creating a culture of inclusion and diversity, where all associates feel valued and respected. **How to Apply:** If you're passionate about leadership, customer service, and driving business results, we want to hear from you. Apply today and let's build the future together. Apply To This Job **About Walmart:** At Walmart, we're on a mission to help people save money so they can live better. We're committed to creating a culture of inclusion and diversity, where all associates feel valued and respected. We offer a range of benefits and perks, including associate discounts, education assistance, and paid time off, to help you balance your work and personal life. **Equal Opportunity Employer:** Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity-unique styles, experiences, identities, abilities, ideas, and opinions-while being inclusive of all people. Apply for this job