Experienced Virtual Design Post Sale Coordinator – Home Improvement Sales and Customer Service Expert in Missouri

About Us

Lowe's Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Job Summary

We are seeking an experienced Virtual Design Post Sale Coordinator to join our team in Missouri. As a Virtual Design Post Sale Coordinator, you will be responsible for completing specific activities in support of a defined virtual design team. This includes reviewing documentation submitted by Designers and Service Providers and generating product and service quotes that are subsequently tendered remotely. You will collaborate directly with Designers, Service Providers, Store Associates, and Customers to complete work in a timely and accurate manner. To be successful, you must have foundational knowledge of Phone and Computer Systems, including PowerPoint and 2020 Design knowledge, and common Customer Service practices.

Key Responsibilities

• Works within system-based work queue to identify activities ready for review.
• For specific quote requests, reviews project details and measurements submitted by the customer or Service Provider (i.e., installer) and validates whether everything needed has been provided.
• Approves or rejects the information submitted by the Service Provider and follows up as needed to obtain required information.
• Uses information submitted from the customer and Service Provider to create an initial quote (in the installed sales selling tool) that is subsequently submitted for final processing and delivery to customer.
• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
• Sends, receives, and responds to questions from IST, Stores, and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email, and other communication applications.
• When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
• Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Designers, Service Providers, Stores, peers).
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Provides relevant feedback to Supervisor regarding what is working well and not working with the Virtual Design sales model.
• Draws from experience supporting the program to offer ways to improve the customer experience with the Virtual Design sales model.
• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
• Being friendly and professional, and engaging customers in their homes through virtual/remote appointments to deliver home improvement project solutions.

Required Qualifications

• Lowe's requires a passing Internet Speed Test. This is a mandatory requirement from the business.
• High school diploma or GED
• Up to 1 year experience in a call center, office administrative, high volume retail, service support, or similar work environment

Preferred Qualifications

• Bachelor's degree in related field
• Experience in remodeling or construction industry, Lowe's store experience, Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool as well as computer-aided drafting 20/20 software

Skills and Competencies

To be successful in this role, you must have the following skills and competencies:

• Foundational knowledge of Phone and Computer Systems, including PowerPoint and 2020 Design knowledge
• Common Customer Service practices
• Ability to learn and utilize new systems and tools with training
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

Lowe's is committed to providing our employees with opportunities for growth and development. As a Virtual Design Post Sale Coordinator, you will have the opportunity to work with a talented team of professionals and develop your skills and knowledge in a dynamic and fast-paced environment. We offer a range of training and development programs to help you achieve your career goals, including:

• On-the-job training and coaching
• Regular performance feedback and evaluations
• Opportunities for advancement and career growth
• Access to training and development programs

Work Environment and Company Culture

Lowe's is a company that values its employees and provides a positive and supportive work environment. As a Virtual Design Post Sale Coordinator, you will work from home and have the flexibility to work in a comfortable and productive environment. We offer a range of benefits and perks to support your well-being and work-life balance, including:

• Flexible work arrangements
• Competitive compensation and benefits package
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package to our employees, including:

• Competitive salary
• Benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. To apply, please click on the link below and submit your application. We look forward to hearing from you!

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