Experienced Retail Receiving Support Associate – Merchandise Management and Customer Service Expertise Wanted for Dynamic Retail Environment in Kapolei

Introduction to Macy's and Our Mission

At Macy's, Inc., we are on a mission to create a brighter future with bold representation for all, encapsulated in our Mission Every One. We believe in the uniqueness of each individual and strive to create an environment where everyone can bring their authentic self to work. This approach fosters growth, pride, and satisfaction among our colleagues, leading to a more diverse and energetic work atmosphere. Our success is built on the foundation of amazing colleagues working together towards a common goal. If you are ready to be part of a team that values diversity, inclusion, and respect, and are passionate about delivering exceptional customer experiences, we invite you to join us as a Retail Receiving Support Associate in Kapolei.

Job Summary

As a Retail Receiving Support Associate, also known as a Back of House Colleague, you will play a critical role in managing the flow of merchandise into our stores. Your responsibilities will include ensuring that products are received, processed, and made available for sale in a timely and efficient manner. Additionally, you will be involved in the upkeep of merchandise within the store and stockroom maintenance, working closely with the Merchandise Team to achieve department goals. This role is perfect for individuals who are detail-oriented, enjoy working in a fast-paced environment, and are committed to providing excellent customer service.

Key Responsibilities

• Customer Service Assistance: Greet customers, answer their questions, and provide assistance in a friendly and professional manner to ensure a positive shopping experience.
• Receiving and Unloading: Receive and unload merchandise from delivery trucks, unpack merchandise from vendor boxes, and remove merchandise from plastic bags and packaging.
• Sorting and Organizing: Sort and organize merchandise based on its type, size, or category, ensuring that items are properly labeled, tagged, or marked for easy identification and retrieval.
• Processing and Signing: Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures.
• Stockroom Management: Transfer merchandise from the receiving area to the stockroom or sales floor and assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance set.
• Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition; process shippable returns and abandoned in-store pickup orders.
• Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment, communicating effectively with colleagues and supervisors.

Essential Qualifications

To be successful in this role, you should be focused on upholding Macy's dedication to diversity, inclusion, and respect. You must have flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. The ability to communicate and share information with diverse groups of customers and peers is crucial, along with being a self-starter who can adapt quickly to changing customer expectations and needs. Resourcefulness and the ability to adapt quickly to changing priorities and deadlines are also essential.

Preferred Qualifications

While no specific education or experience is required, having a background in retail or customer service can be beneficial. Experience with inventory management, stockroom operations, or a similar field can also be an asset. Additionally, proficiency in using computers and handheld electronic equipment, along with the ability to lift and move items weighing up to 50 lbs., is necessary.

Skills and Competencies

To excel in this position, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Problem-solving skills, attention to detail, and the ability to multitask are also vital. Furthermore, being flexible and able to work in a fast-paced, dynamic retail environment is essential.

Career Growth Opportunities and Learning Benefits

At Macy's, we are committed to the growth and development of our colleagues. As a Retail Receiving Support Associate, you will have opportunities to learn new skills, take on additional responsibilities, and advance within the company. Our fully-funded education benefits, which may include 100% of tuition, books, and fees, can help you achieve your career goals. Moreover, our Colleague Resource Groups (CRGs) and give-back/volunteer opportunities provide a platform for personal and professional growth.

Work Environment and Company Culture

We pride ourselves on creating an inclusive, challenging, and refreshingly fun work environment. Our colleagues are empowered to perform impactful work with tangible results, and we offer a range of benefits, including medical, dental, vision, and retirement coverage, as well as an Employee Assistance Program (EAP) for mental health and financial literacy resources. Merchandise discounts and the opportunity to be part of a dynamic team that values diversity and inclusion are just a few of the perks of working with us.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package designed to support your well-being and career aspirations. From health insurance to retirement plans, and from merchandise discounts to education benefits, we are committed to ensuring that our colleagues feel valued and supported. Additionally, our recognition programs and rewards for outstanding performance demonstrate our appreciation for your hard work and dedication.

Conclusion

If you are a motivated individual looking for a challenging and rewarding role in a dynamic retail environment, we encourage you to apply for the Retail Receiving Support Associate position in Kapolei. As part of the Macy's team, you will have the opportunity to make a difference in the lives of our customers and colleagues, while growing your career and achieving your personal and professional goals. Don't miss this chance to join a company that values diversity, inclusion, and respect, and is committed to creating a brighter future for all. Apply now and become part of our mission to deliver exceptional customer experiences and make Macy's the preferred choice for shopping and employment.