Experienced Customer Success Specialist – Technical Support and Customer Service Expert for Home Security Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making every individual feel safe and secure in their own home. As a pioneering force in the home security industry, we pour our hearts and souls into innovation, always keeping our customers at the forefront of everything we do. By joining our team, you will become a vital component in our mission to bring peace of mind to our customers. We believe in the power of teamwork and are constantly seeking ways to help our people grow and develop. Our inclusive culture values every voice, and we strive to create a supportive environment where everyone feels comfortable sharing their ideas. We also understand the importance of work-life balance, which is why we offer flexible remote work options. If you are looking to make a meaningful impact in a company that genuinely cares, blithequark is the ideal place for you.

Why We're Hiring

We are growing and thriving, and as such, we need intelligent, talented, and humble individuals who share our values to join us in our relentless pursuit of ensuring everyone feels safe in their own home. This is an exciting opportunity for you to be part of a dynamic team that is making a real difference in people's lives.

Job Overview

As a Customer Success Specialist at blithequark, you will be the first point of contact for customers seeking support. Your role will be multifaceted, focusing on delivering exceptional support, educating and empowering customers, driving innovation, gathering insights, and staying informed about the latest product updates and industry trends.

Key Responsibilities:

• Deliver Exceptional Support: Provide top-notch phone and chat assistance, resolving inquiries quickly to achieve first-call resolution and high customer satisfaction.
• Educate and Empower: Help customers understand their systems by providing clear, actionable troubleshooting guidance.
• Drive Innovation: Collaborate with teams across the organization to identify opportunities for process improvements that enhance the customer experience.
• Gather Insights: Collect and analyze customer feedback to inform product development and service enhancements.
• Stay Informed: Keep up with product updates and industry trends to ensure you are providing the best possible support.

What We're Looking For

To be successful in this role, you should have:

• Experience: 2+ years in customer service or technical support, with a proven ability to resolve inquiries effectively.
• Technical Know-How: A strong understanding of consumer electronics, especially in home security systems.
• Agility and Curiosity: An eagerness to learn new products and features, with a keen interest in technology and home security.
• People Skills: An approachable, empathetic, and good listener, with strong oral and written communication skills that allow you to engage comfortably with both individuals and groups.
• Inclusivity and Team Spirit: The ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
• Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).

Preferred Qualifications:

• 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we believe in rewarding our employees with competitive compensation and benefits, including:

• Competitive Salary: Starting at $20 per hour, with opportunities for growth and development.
• Flexible Hybrid Schedule: With shift differentials for nights and weekends, our hours range from 8:00 AM to midnight, seven days a week, giving you the flexibility to choose a schedule that works best for you.
• Paid Time Off: Enjoy paid holidays, plus additional floating holidays to ensure you have time to relax and recharge.
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career and help you achieve your professional goals.

Additional Requirements

Please note that you must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the relevant authorities for a national criminal records search and final certification approval.

Our Values

At blithequark, we share a set of core values that guide our actions and decisions. These include:

• Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High: Always challenging oneself and others to raise the bar.
• No Ego: A “no job too small” attitude, and an open, inclusive, and humble style.
• One Team: A highly collaborative approach to achieving success.
• Lift As We Climb: A track record of investing in developing others and helping others succeed.
• Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment.

Diversity and Inclusion

blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. If you need a reasonable accommodation to fully participate in the job application or interview process, please do not hesitate to contact us.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Specialist position at blithequark. Join our team and become part of a dynamic and inclusive environment where you can grow, develop, and make a real difference in people's lives. Apply now and take the first step towards an exciting and fulfilling career with blithequark.