Experienced Customer Service Representative for Medicare Services – Contract-to-Hire Opportunity with blithequark in a 100% Remote Setting

Introduction to blithequark and the Role

blithequark, a leading healthcare insurance provider, is seeking dedicated and compassionate Customer Service Representatives to join their team on a contract-to-hire basis. This is an exceptional opportunity to work with a renowned organization in the healthcare industry, providing top-notch service to customers. As a Customer Service Representative specializing in Medicare services, you will play a vital role in ensuring that customers receive the support and solutions they need, upholding the highest standards of service excellence.

Job Overview

This contract-to-hire position is for a duration of 3 months, with the potential for permanent employment based on performance. The role is 100% remote, allowing you to work from the comfort of your own space, provided you are within a one-hour radius of Philadelphia, PA 19103. blithequark is looking to fill over 20 positions, offering a unique chance for career growth and development in a dynamic and supportive environment.

Key Responsibilities

• Handle inbound customer calls regarding claims, benefits, enrollment, member portal, ID cards, and other Medicare-related inquiries.
• Work closely with customers to resolve issues, providing empathetic and professional support to ensure customer satisfaction.
• Navigate through multiple systems simultaneously to access customer information and provide accurate solutions.
• Maintain a high level of productivity and efficiency, meeting performance metrics while delivering exceptional customer service.
• Collaborate with the team to achieve service goals, sharing knowledge and best practices to continuously improve service quality.

Qualifications and Skills

To excel in this role, you must possess excellent customer-focused competencies, with a strong emphasis on empathy, problem-solving skills, and verbal and written communication abilities. The ideal candidate will have:

• Experience in call center customer service, preferably in an inbound call environment with no telesales.
• Strong customer service skills, with the ability to remain calm and composed under pressure.
• Empathy and a customer-centric approach, with a genuine desire to help and support customers.
• Excellent verbal and written communication skills, with proper grammar, professional language, and the ability to clearly convey complex messages over the phone.
• Ability to score 80% or above on the eSkills test, demonstrating proficiency in navigating multiple systems and technology.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• High School Diploma or GED, coupled with at least 2 years of customer service experience in a call center environment.
• Experience in the healthcare industry, particularly with Medicare, is a significant advantage.
• Previous experience working in a call center, handling inbound customer calls, is preferred.
• A medical background or knowledge of healthcare services can be beneficial in this role.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, Medicare, and industry-specific topics. Our goal is to provide you with the tools and support necessary to excel in your role and advance your career within the organization.

Work Environment and Company Culture

blithequark prides itself on fostering a positive and inclusive work environment, where diversity, equity, and inclusion are valued and respected. Our remote work setup allows for flexibility and work-life balance, while our team's collaborative spirit and open communication ensure that you feel connected and supported throughout your journey with us.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you can expect a competitive compensation package, along with a range of perks and benefits designed to support your well-being and career advancement. These may include, but are not limited to, opportunities for overtime, professional development programs, and access to comprehensive health insurance plans.

How to Apply

If you are a motivated and customer-focused individual, passionate about delivering exceptional service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications. You may also contact us directly to express your interest and learn more about this role.

Conclusion

Join blithequark as a Customer Service Representative for Medicare services and embark on a rewarding career journey. With our commitment to excellence, customer satisfaction, and employee growth, you will find a supportive and dynamic environment that fosters success and fulfillment. Apply now to take the first step towards an exciting and challenging role that makes a real difference in the lives of our customers.