Experienced Patient Customer Service Support Representative – Remote Opportunity for Delivering Exceptional Healthcare Experiences

Introduction to blithequark

At blithequark, we are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Our mission is to inspire discovery, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! As a leader in the healthcare industry, blithequark is committed to providing exceptional customer experiences through innovation and continuous improvement.

About the Role

blithequark's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. As a Customer Service Support Representative, you will be an empowered and valued employee who helps deliver exemplary customer experiences. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you!

Key Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and support.
• Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
• Maintain performance goals, consistently meeting or exceeding targets and demonstrating a commitment to excellence.
• Ability to become proficient with processes after completing a structured training program, demonstrating a willingness to learn and adapt.

Essential Qualifications

• High School Diploma or equivalent, demonstrating a foundation in education and a commitment to learning.
• Ability to work and learn in a fast-paced environment, demonstrating flexibility and adaptability.
• Attention to detail, ensuring accuracy and precision in all aspects of the role.
• Perform successfully in a team environment, demonstrating excellent communication and collaboration skills.
• Excellent organization skills, prioritizing tasks and managing time effectively.
• Proficiency navigating multiple computer screens and applications, demonstrating technical aptitude and comfort with technology.
• Alpha-Numeric data entry proficiency, ensuring accuracy and efficiency in data entry tasks.
• Excellent communication skills, providing clear and concise information to patients and stakeholders.

Preferred Qualifications

• Previous medical and/or call center experience, demonstrating a foundation in the industry and a commitment to customer service.
• Dedicated work-from-home space, ensuring a quiet and distraction-free environment for remote work.
• Ability to manage time and tasks independently while maintaining productivity, demonstrating self-motivation and discipline.

Technical Requirements

• Internet download speed of at least 50 megabytes per second, ensuring reliable and efficient connectivity.
• No satellite internet, ensuring a stable and secure connection.
• Ability to connect equipment to router/modem with Ethernet cord, ensuring a secure and reliable connection.

Why Join blithequark?

At blithequark, we offer a range of benefits and incentives to support your career growth and well-being. These include:

• Work-from-home opportunity, providing flexibility and convenience.
• Quarterly variable bonus potential, recognizing and rewarding your contributions.
• Generous paid time off, ensuring a healthy work-life balance.
• Medical, Vision, and Dental Insurance Options, providing comprehensive coverage and support.
• Flexible Spending Accounts, helping you manage expenses and plan for the future.
• 401k and Employee Stock Purchase plans, supporting your long-term financial goals.
• No Charge Lab Testing, providing access to essential health services.
• Fitness Reimbursement Program, promoting wellness and healthy living.
• And many more incentives, demonstrating our commitment to your growth and well-being.

Pay Range

The pay range for this role is $15.25-21.00 or State/Local minimum wage, if higher, recognizing your skills and experience.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Career Growth and Development

At blithequark, we are committed to supporting your career growth and development. We offer a range of opportunities for learning and advancement, including:

• Structured training programs, providing a foundation for success in the role.
• Mentorship and coaching, supporting your growth and development.
• Opportunities for advancement, recognizing your contributions and potential.

Work Environment and Company Culture

At blithequark, we are proud of our inclusive and supportive work environment. We value diversity and promote a culture of respect, empathy, and understanding. Our company culture is built on the principles of:

• Respect, recognizing the value and dignity of every individual.
• Empathy, understanding and supporting the needs and perspectives of others.
• Integrity, demonstrating honesty, transparency, and accountability in all aspects of our work.
• Collaboration, working together to achieve common goals and objectives.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Support Representative position at blithequark. With a commitment to excellence, a passion for customer service, and a willingness to learn and grow, you can make a real difference in the lives of our patients and stakeholders. Join our team and become part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.