Experienced Senior Manager Product Management - Customer Experience Leader - Remote Opportunity at blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative products and solutions. As a leader in our industry, we recognize the importance of attracting, retaining, and developing top talent to drive business growth and improve customer satisfaction. Our Product Management team plays a critical role in assessing market needs, inspiring cross-functional teams, and guiding the delivery of business value to drive sales, improve efficiency, and enhance customer experiences.

Job Overview

We are seeking an experienced Senior Manager Product Management - Customer Experience to join our team at blithequark. As a Senior Manager, you will be responsible for leading the strategy to deliver quality products that add value to our customers and stakeholders. You will work closely with cross-functional teams, including developers, designers, and business partners, to guide in-depth business reviews, communicate and present across all levels of the organization, and support the execution of product strategies.

Key Responsibilities

The Senior Manager Product Management - Customer Experience will be responsible for the following key areas:

• Strategy & Planning (40%): Develop and execute product strategies that align with business objectives, customer needs, and market trends. This includes setting the overall product vision, collaborating with stakeholders, and prioritizing updates to support the enterprise roadmap.
• Delivery & Execution (30%): Drive product development by reviewing performance, directing work efforts, and ensuring products are aligned with company, stakeholder, and end-user priorities. This includes resolving issues, providing guidance on design, and reviewing product metrics to inform strategic and tactical decisions.
• People (30%): Provide leadership, mentoring, and coaching to Product Managers, attract and retain top talent, and foster collaboration with team members to drive value and identify and resolve impediments.

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 6 years of relevant work experience in product management, with a focus on customer experience and product development.
• A bachelor's degree in a field related to the job, such as business, marketing, or computer science.
• Strong knowledge of modern software development practices, agile methodologies, and product management principles.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and motivate cross-functional teams.
• Strong business acumen, with the ability to analyze market trends, customer needs, and financial data to inform product strategies.

Preferred Qualifications

Preferred candidates will have:

• 6-8 years of relevant work experience in product management, with a focus on customer experience and product development.
• Mastery of working as a Product Manager in a modern software development-based enterprise environment, with experience overseeing multiple products.
• Proficiency in communicating with and influencing functional and technical team members at all levels of the organization.
• Experience with user research, testing, and analysis to understand customer needs and preferences.
• Strong knowledge of competitive research and analysis, with the ability to identify market trends and opportunities.

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Attracts Top Talent: Ability to attract and select the best talent to meet current and future business needs.
• Balances Stakeholders: Ability to anticipate and balance the needs of multiple stakeholders.
• Builds Effective Teams: Ability to build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight: Ability to apply knowledge of business and the marketplace to advance the organization's goals.
• Collaborates: Ability to build partnerships and work collaboratively with others to meet shared objectives.
• Communicates Effectively: Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Cultivates Innovation: Ability to create new and better ways for the organization to be successful.
• Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions.
• Develops Talent: Ability to develop people to meet both their career goals and the organization's goals.
• Drives Engagement: Ability to create a climate where people are motivated to do their best to help the organization achieve its objectives.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Manager Product Management - Customer Experience, you will have access to:

• Opportunities for career advancement and professional growth.
• Training and development programs to enhance your skills and knowledge.
• A collaborative and dynamic work environment that fosters innovation and creativity.
• A culture that values diversity, equity, and inclusion, and provides opportunities for networking and community engagement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of:

• Respect: We value and respect each other's differences and perspectives.
• Integrity: We operate with honesty, transparency, and ethics in all our interactions.
• Collaboration: We work together to achieve common goals and objectives.
• Innovation: We encourage creativity, experimentation, and learning to drive growth and success.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A salary range that reflects your experience and qualifications.
• A comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off.
• Opportunities for bonuses and incentives based on performance and achievement of goals.
• A dynamic and supportive work environment that fosters growth, learning, and well-being.

Conclusion

If you are a motivated and experienced product management professional looking for a new challenge, we encourage you to apply for the Senior Manager Product Management - Customer Experience role at blithequark. With our commitment to innovation, customer focus, and employee growth, we offer a unique and rewarding work environment that will help you achieve your career goals. Apply now to join our team and contribute to the success of blithequark!