**Experienced Customer Support Representative – Resolution Coordinator at blithequark**

Are you a motivated and customer-driven individual looking to kickstart your career in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we invite you to join blithequark as a Resolution Coordinator in our Contact Center Operations team! **About blithequark** blithequark is a leading retail corporation that is committed to making a positive impact on the lives of our customers, employees, and communities. We are a company that values innovation, teamwork, and customer satisfaction, and we are constantly seeking talented individuals who share our passion for excellence. Our Contact Center Operations team is a critical component of our business, providing top-tier customer support to our clients, stores, and partners through various channels, including telephone, chat, and email. **Why Join blithequark?** At blithequark, we are dedicated to investing in the growth and development of our employees. We offer a comprehensive training program that will equip you with the skills and knowledge necessary to excel in your role as a Resolution Coordinator. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is collaborative, inclusive, and supportive. **Key Responsibilities:** As a Resolution Coordinator, you will be responsible for handling a high volume of incoming calls, visits, and messages from clients, stores, and partners. Your primary objective will be to respond to customer inquiries and resolve issues in a timely and professional manner. Your responsibilities will include: * Responding to customer inquiries and resolving issues in a professional and courteous manner * Utilizing various systems and tools to support customer interactions and issue resolution * Collaborating with internal teams to resolve complex customer issues * Providing expert-level support to customers through various communication channels * Maintaining accurate records of customer interactions and issue resolution * Participating in ongoing training and development to enhance customer support skills **Essential Qualifications:** To be successful in this role, you will need to possess the following qualifications: * High school diploma or equivalent * Effective completion of any obligatory training or certification programs * Strong communication and interpersonal skills * Ability to type at least 25 WPM * Proficiency in Microsoft Office programs (Outlook, Word) * Previous customer support experience (desired but not required) **Preferred Qualifications:** While not required, the following qualifications would be beneficial in this role: * Bachelor's degree in a related field (e.g., business, communications, customer service) * Previous experience in a contact center or customer-facing role * Familiarity with CRM software and other customer support systems * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment **Skills and Competencies:** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive customer information * Strong customer service skills and a passion for delivering exceptional customer experiences **Career Growth Opportunities:** At blithequark, we are committed to investing in the growth and development of our employees. As a Resolution Coordinator, you will have opportunities to advance your career and take on new challenges. Our company offers a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. **Work Environment and Company Culture:** Our Contact Center Operations team is a dynamic and fast-paced environment that is committed to delivering exceptional customer experiences. We are a team of passionate and dedicated individuals who are driven by a shared vision of excellence. Our company culture is collaborative, inclusive, and supportive, and we are committed to creating a work environment that is positive and engaging. **Compensation, Perks, and Benefits:** As a Resolution Coordinator at blithequark, you will be rewarded with a competitive salary and a range of benefits and perks, including: * Competitive hourly rate ($25/hour) * Comprehensive training program * Ongoing career development opportunities * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Access to employee discounts and perks **How to Apply:** If you are a motivated and customer-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Resolution Coordinator role at blithequark. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job