Experienced Customer Service Representative - Verizon Remote Work from Home Opportunity with Unlimited Earning Potential

Introduction to GoWireless and the Industry

In the rapidly evolving telecommunications industry, customer service has become a pivotal aspect of any company's success. As a leading provider of wireless products, services, and accessories in the US market, GoWireless stands out for its commitment to excellence and customer satisfaction. With a strong foundation as a Verizon Wireless Premium Retailer, GoWireless offers not just a job, but a career path filled with opportunities for growth, learning, and financial rewards. If you're passionate about delivering exceptional customer experiences and are driven by the potential for unlimited earnings, this role is tailored for you.

Position Overview

At GoWireless, we're not your typical call center; we're the Solutions Center, dedicated to addressing all customer service needs with professionalism and enthusiasm. Our ideal candidate is someone with a dynamic personality, a "can-do" attitude, and a passion for helping others. In return for your dedication and hard work, we offer a competitive compensation package, comprehensive benefits, and the opportunity to be part of a successful and growing team.

Key Responsibilities

• Customer Interaction: Serve as a primary point of contact for customers, ensuring each interaction leaves a positive impression and resolves their queries efficiently.
• Inbound and Outbound Calls: Manage inbound calls from customers across the United States and make outbound calls to existing customers to offer solutions, products, and services that meet their needs.
• Collaboration: Work closely with store employees, sales professionals, and management to facilitate customer sales appointments and resolve customer issues promptly.
• Product Knowledge: Maintain an in-depth understanding of all GoWireless and Verizon Wireless products and services to recommend the best solutions to customers based on their needs.
• Database Management: Update customer information in database systems accurately and efficiently.
• Flexibility and Adaptability: Embrace changes and adapt to the dynamic environment of the telecommunications industry.
• Goal Achievement: Meet and exceed personal sales and appointment setting goals on a monthly basis.

Essential and Preferred Qualifications

To excel in this role, you should possess a combination of skills, experience, and personal qualities that align with our company values and customer service standards. Essential qualifications include:

• Prior experience in a customer service or call center environment.
• Effective communication and listening skills, with the ability to recommend solutions based on customer needs.
• Excellent rapport-building skills and the ability to handle upset customers professionally.
• Good computer skills, including proficiency with MS Office products and the ability to type at least 40 words per minute.
• Self-motivation, independence, and the ability to work well in a team environment.
• High school diploma, GED, or equivalent, and legal authorization to work in the US.
• Flexibility to work varied shifts, including holidays, nights, and weekends.
• A positive and respectful attitude towards customers and colleagues.

Preferred qualifications include experience in sales, knowledge of telecommunications products and services, and any additional skills that could enhance your performance in this role.

Skills and Competencies

Beyond the technical skills and experience, we're looking for individuals who embody our company culture and values. This includes:

• Customer-Centric Approach: A genuine passion for delivering exceptional customer service and ensuring customer satisfaction.
• Resilience and Adaptability: The ability to work under pressure, adapt to changing situations, and maintain a positive attitude in challenging circumstances.
• Teamwork and Collaboration: Willingness to support colleagues, share knowledge, and work together towards common goals.
• Continuous Learning: A commitment to ongoing learning and professional development, staying updated with the latest products, services, and industry trends.

Career Growth Opportunities and Learning Benefits

At GoWireless, we believe in investing in our employees' futures. Our comprehensive training programs, leadership development initiatives, and opportunities for advancement are designed to help you grow professionally and personally. Whether you're looking to specialize in a particular area of customer service or aim for leadership roles, we provide the support and resources needed to achieve your career goals.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and focused on excellence. We foster a culture of inclusivity, respect, and open communication, where every employee feels valued and empowered to contribute their best. With a strong emphasis on work-life balance, we offer flexible scheduling and comprehensive benefits to ensure our employees' well-being and job satisfaction.

Compensation, Perks, and Benefits

We offer a competitive salary and an uncapped commission structure, allowing you to directly impact your earning potential. Our benefits package includes medical, dental, and vision plans, life insurance, disability coverage, and a 401K plan with company match, among other perks. We also provide device and equipment discounts, cellular plan discounts, and national discounts, reflecting our commitment to rewarding our employees' hard work and dedication.

Conclusion and Call to Action

If you're a motivated individual looking for a challenging and rewarding role in customer service, with opportunities for growth and unlimited earning potential, we encourage you to apply. At GoWireless, we're not just building a team; we're creating a community of professionals who share a passion for excellence and customer satisfaction. Don't hesitate to take the first step towards an exciting career with us. Submit your application today and discover the opportunities that await you in this dynamic and supportive environment.

Apply now and become part of a team that values your contributions, supports your growth, and rewards your achievements. We look forward to welcoming you to the GoWireless family.