**Experienced Virtual Personal Assistant – Remote Administrative Support Specialist**

About LifeLearn

LifeLearn is a leading provider of innovative online solutions for veterinary practices, empowering them to optimize their business operations, attract more clients, and improve profitability. With a suite of customizable products, including WebDVM, ClientEd, Sofie, PetNurse, and ALLYDVM, LifeLearn has established itself as a trusted partner in the animal health industry. Our award-winning expertise in digital media and longstanding veterinary content expertise have earned us recognition as one of Canada's Fast-Growing Companies from 2015-2019.

Job Description

We are seeking an experienced Virtual Personal Assistant to join our remote team. As a key member of our administrative support team, you will be responsible for providing high-quality support to our team while working from the comfort of your own home. If you are a highly organized and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Organize communication via emails and phone calls, ensuring timely and effective responses to customer inquiries and internal team requests.
• Provide exceptional customer service as the first point of contact, resolving issues and escalating concerns as needed.
• Coordinate meetings, travels, and accommodations, ensuring seamless logistics and timely arrangements.
• Manage contact lists and organize managers' calendars, ensuring efficient scheduling and communication.
• Create and review customer spreadsheets and maintain online records, ensuring accurate and up-to-date information.
• Conduct market research and report on the results, providing valuable insights to inform business decisions.
• Prepare presentations, utilizing your creativity and attention to detail to convey complex information in a clear and engaging manner.
• Assist employees with their administrative queries, providing timely and effective support to ensure their success.

Qualifications

To be successful in this role, you will require:

• At least 2 years of experience working as a Virtual Assistant or in a similar administrative position.
• Significant experience with current technologies, including desktop sharing, cloud services, and VoIP.
• Good practical experience with word-processing software and spreadsheets, particularly MS Office.
• Good practical experience with online calendars and scheduling, particularly Google Calendar.
• Strong phone, email, and instant messaging communication skills, with the ability to effectively communicate with diverse stakeholders.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A high school diploma; additional qualifications as an Administrator or Executive Assistant will be a bonus.

Skills and Competencies

To excel in this role, you will require:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
• Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Proficient in MS Office, Google Suite, and other productivity software.
• Ability to work independently and as part of a remote team, with minimal supervision.

Career Growth Opportunities and Learning Benefits

At LifeLearn, we are committed to supporting the growth and development of our employees. As a Virtual Personal Assistant, you will have access to:

• Regular training and development opportunities, including workshops and online courses.
• Mentorship and coaching from experienced colleagues.
• Opportunities for career advancement and professional growth within the company.
• A dynamic and supportive work environment, with a focus on teamwork and collaboration.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of innovation, teamwork, and accountability, with a focus on delivering exceptional results and providing outstanding customer service. We offer a competitive compensation package, including:

• A competitive hourly rate of $18.00 - $23.00 per hour.
• A comprehensive benefits package, including health and financial benefits.
• A wide range of work-life benefits, designed to support your physical and mental well-being.

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

LifeLearn is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.