**Experienced Full Stack Vice President of Client Success & Sales Operations – Web & Cloud Application Development**
About Us
Ovia Health, a wholly-owned subsidiary of Labcorp, is a leading provider of preventative and proven digital health solutions trusted by over 17 million families worldwide. Our mobile apps and comprehensive digital solutions empower people to take control of their health and navigate parenthood with confidence. With a strong focus on innovation, we strive to create a better future for families and communities.Job Highlights
- Start Date: Immediate openings available
- Location: Remote
- Compensation: a competitive salary
- Position: VP, Client Success & Sales Operations
- Company: Ovia Health
About the Role
We are seeking an experienced Vice President of Client Success & Sales Operations to join our team. As a key member of our leadership team, you will be responsible for managing a client success team to achieve Employer Enterprise revenue, enrollment, growth, and retention goals. You will also oversee and optimize our internal sales processes and systems, ensuring successful business/relationship management that drives increased enrollment, engagement, and expansion of services for each client.Key Responsibilities
- Manage a client success team to achieve Employer Enterprise revenue, enrollment, growth, and retention goals for our existing book of business
- Oversee and optimize our internal sales processes and systems, ensuring successful business/relationship management that drives increased enrollment, engagement, and expansion of services for each client
- Develop and implement scalable customer success processes to drive continued value, renewals, and upsells of Ovia's solutions
- Lead a team charged with driving continued value, renewals, and upsells of Ovia's solutions, advising clients on ways to improve program effectiveness
- Optimize the company's financial performance by reducing churn, leading timely implementations, increasing renewal rates, identifying expansion opportunities, and managing SLA & Performance
- Drive increased member enrollment across all accounts
- Ensure our client success team delivers on all goals, objectives, and key results
- Create effective operational processes and measurement systems drive favorable outcomes for both our customers and the company
- Work with sales & company leadership to understand process gaps and opportunities to improve and document sales process
- Provide the framework for tracking and analyzing metrics that enable the health and continuous improvement of the health plan and employer sales teams
- Develop and own the sales training process, to include onboarding, and support ongoing training needs
- Evaluate and optimize utilization of our sales system plan to include 3rd party sales support tools and collaborate with finance, marketing, and health plan and employer sales teams
- Oversee sales operations team to create custom performance reports and/or dashboards for internal sales, channel, client success, and finance stakeholder use
- Ultimately responsible for Salesforce and ensure impeccable data governance, integrity, and dashboard reporting
Requirements
- 5 years of proven customer success leadership experience including staff development, project management, and developing scalable customer success processes
- 10 years of account management experience
- 5 years of experience with sales analytics, reporting, and process improvement
- Proficiency in SFDC (and other sales tools), data dashboard/programming including building models, forecasts, data analysis, and data visualizations
Bonus Points
- Experience supporting a digital health company
- Proficient using Salesforce Marketing Cloud (SFMC)
Career Growth Opportunities and Learning Benefits
As a key member of our leadership team, you will have opportunities to grow and develop your skills and expertise. We offer a range of learning benefits, including:- Regular training and development opportunities
- Access to industry-leading tools and technologies
- Collaboration with a talented and experienced team
- Opportunities for career advancement and professional growth
Work Environment and Company Culture
We are a remote-friendly company, and our team members work from the comfort of their own homes. We value flexibility, autonomy, and work-life balance, and we offer a range of benefits to support our team members' well-being. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity. We are passionate about creating a better future for families and communities, and we are committed to making a positive impact in the world.Compensation, Perks, and Benefits
We offer a competitive salary, ranging from $115,000 to $175,000 per year, depending on experience. We also offer a range of benefits, including:- Medical, dental, and vision insurance
- Life insurance and short-term disability insurance
- 401(k) and ESPP plans
- Commissions and company bonus
- Flexible time off (FTO) and paid time off (PTO)
- Comprehensive benefits package