Experienced Customer Service Representative – Remote Walker Walgreens Contact Center

About Us

Walgreens Boots Alliance (WBA) is a global leader in retail pharmacy, touching millions of lives every day through dispensing prescriptions and providing open, excellent care. With over 170 years of trusted healthcare legacy and innovation in community pharmacy, the organization is addressing clients' and patients' needs through its convenient retail stores, digital platforms, and health and beauty products.

As a member of the Fortune 500, WBA has a presence in over 25 countries, employs over 450,000 people, and has more than 21,000 stores. Our mission is to help people around the world have better and happier lives. We are proud of our commitments to healthy communities, a healthy planet, an inclusive workplace, and a sustainable marketplace. WBA is a member of the United Nations Global Compact and adheres to its values-based approach to responsible business.

WBA is included in Fortune's 2021 list of the World's Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor organization, Walgreen Co., has been named to the list.

More company information is available at www.walgreensbootsalliance.com.

Job Summary

We are seeking an experienced Customer Service Representative to join our Remote Walker Walgreens Contact Center team. As a key member of our team, you will be the voice of the customer, handling a variety of calls related to client concerns, issues, praises, and general requests. You will work collaboratively with clients primarily through telephone, using your excellent communication and problem-solving skills to resolve issues and provide exceptional customer service.

Key Responsibilities

• Settle normal, general inquiries and issues put together by clients, doctor's offices, patients, and external merchants via various sources with limited scope observing established rules and standard SOPs and methodology.
• Use generally accessible data to pick the best arrangement and resolve client concerns. Guide complex inquiries and issues to more senior staff level.
• Utilize a PC application to log and track requests, as well as, to check the situation with things that require follow-up or contribution of different gatherings.
• Archive contact cooperations, records subtleties, grievances, remarks, and moves made.
• Facilitate with other useful regions as the need arises. Refer irritating heightened issues as assigned by the divisions for additional examination.
• Contact clients, doctor's office, patient, or external seller to answer requests or to inform them of examination results and arranged changes.
• Handle requests for at least one lines of business.

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent.
• Middle-of-the-road level keyboarding abilities (at least 25 WPM, typing by memory, arranging reports).
• Essential level PC abilities (for instance: fire up and close down PC, use the mouse to point and snap, begin and close projects, switch between programs, save records, print archives, and access data online).
• Basic web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a website, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
• Ability to communicate effectively in writing and verbally.

Preferred Qualifications

We are looking for candidates with:

• At least 1 year of customer service experience in concentrated services or call center environment.
• Experience in Retail or healthcare.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Halfway level keyboarding abilities (at least 35 WPM, typing by memory, designing reports).
• Familiarity with Spanish and English.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and problem-solving skills.
• Ability to work collaboratively with clients and colleagues.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong customer service skills, with a focus on resolving issues and providing exceptional customer experience.

Career Growth Opportunities and Learning Benefits

At WBA, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your customer service skills and knowledge of our products and services.
• Work collaboratively with colleagues to resolve complex issues and improve customer experience.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on additional responsibilities and contribute to the growth and success of our organization.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on the values of:

• Customer Focus: We are committed to providing exceptional customer service and exceeding customer expectations.
• Integrity: We operate with integrity, honesty, and transparency in all our interactions.
• Respect: We treat each other with respect and dignity, and value diversity and inclusion.
• Accountability: We take ownership of our actions and results, and are accountable for our performance.
• Collaboration: We work collaboratively with colleagues and partners to achieve our goals and objectives.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting hourly rate of $16.00, with opportunities for advancement and salary increases.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement savings plan with company match.
• Flexible scheduling and remote work options.
• Opportunities for professional development and career growth.

Conclusion

If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. As a Customer Service Representative, you will have the chance to make a real difference in the lives of our customers and contribute to the growth and success of our organization. Apply today to join our team and start your career journey with WBA!