Experienced Full Stack Customer Service Representative – Global Inventory Network and Production Optimization

About Us

At Walmart, we're committed to revolutionizing the retail industry through innovation and customer-centricity. As a global leader in omnichannel retail, we operate in 20 countries, united under 7 core business sectors. Our Worldwide Inventory Network group is dedicated to harnessing the power of Walmart for these nations, focusing on both our store and digital Walmart Customer Service platforms. Within Walmart Worldwide, our Global Inventory Network group is passionate about addressing the most pressing customer needs through talent development, advancing our global resources, and creating the best solutions. Our mission is to future-proof our business to deliver for our customers today and tomorrow.

Job Description

We're seeking an experienced Full Stack Customer Service Representative to join our Global Inventory Network team. As a key member of our team, you'll work closely with our worldwide inventory groups to identify, design, and execute automation solutions that improve operations, fulfillment, and transportation services. Your goal will be to leverage various technologies, from automation to fully digital solutions, including mechanical technology and augmented reality, to deliver enhanced operational support and efficiency while reducing variable costs to serve.

Key Responsibilities

• Directly impact automation project decisions and plans for each Walmart market (country) to include solutions and capital investments required to achieve operational objectives.
• Develop business cases that are executive-ready to demonstrate the need for change/expansion of resources.
• Lead and influence projects to investigate, design, approve, and implement technology into stores, distribution, and fulfillment centers across various global markets.
• Discover new tech and automation in the supply chain space, and influence the development lab to test and vet new innovation and vendors to evaluate fit with Walmart operations and systems.
• Define and educate market groups and leaders on Automation Best Practices, including Office Configuration, Interaction Stream, and End-to-End influences on the Store Network (Upstream-Downstream).
• Foster market groups, both officially and individually, to identify operational needs and then test, pilot, and scale new automation technology.

Requirements

To succeed in this role, you'll need to bring the following skills and experience:

• Proven experience identifying automation solutions, designing process designs applied, and detailed planning for automation solutions and administering the implementation of solutions into operations.
• Knowledge of material handling cycles and automation solutions available across the business.
• Working knowledge of automation suppliers and their solution capabilities.
• Ability to work with and influence internal leaders and design teams across markets/societies.
• Capacity to build mutually beneficial relationships with external automation vendors to facilitate collaborative development of new solutions.

What We Offer

As a member of our team, you'll enjoy a competitive salary, flexible work arrangements, and opportunities for career growth and development. Our company culture values innovation, collaboration, and customer-centricity, and we're committed to creating a work environment that supports your well-being and success.

Compensation and Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our benefits include:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Flexible work arrangements
• Opportunities for career growth and development

How to Apply

Ready to join our team? Click the "Apply Now" button to submit your application. We look forward to reviewing your qualifications and discussing this opportunity further.