**Senior Director, Customer Solutions – Driving Growth, Innovation, and Customer Satisfaction at blithequark**

**Job Summary:** We are seeking an exceptional Senior Director, Customer Solutions to lead our team in delivering unparalleled customer experiences, driving revenue growth, and enhancing supply chain efficiencies across North America Operating Unit (NAOU) National Retail and Coca-Cola account teams. As a strategic business partner, you will collaborate with sales teams, key business operations, and independent bottlers to develop and execute joint Customer and Coca-Cola initiatives that foster a culture of innovation, customer centricity, and operational excellence. **About blithequark:** blithequark is a leading beverage company that has been a household name for over a century. Our portfolio boasts over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, among others. We pride ourselves on our diverse and expansive customer base, which includes retail and grocery outlets, theme parks, movie theaters, restaurants, and many more. Our commitment to customer satisfaction, operational excellence, and innovation has made us a trusted partner in the industry. **Key Responsibilities:** As a Senior Director, Customer Solutions, you will be responsible for: * Attracting and retaining a diverse and highly engaged team, developing direct reports on both professional and personal levels, and fostering a culture of growth and development. * Collaborating with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market, driving growth, cost-to-serve effectiveness, and customer-centric solutions. * Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans, leveraging The Coca-Cola Commitment value creation model. * Engaging with bottlers and customers for continuous improvement related to On Shelf Availability, providing leadership on electronic order-to-cash capability implementation in partnership with blithequark Customer Business Solutions (CBS) and other business functions. * Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance and value across all routes to market. * Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams, providing strategic direction and guidance to direct reports. * Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model, representing supply chain on joint strategy development sessions and customer calls, and monitoring, improving, and stewarding service performance to customers. * Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the blithequark System, supporting new product/item launches and promotional activities from planning to execution, and leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects. **Essential Qualifications:** * Bachelor's degree or equivalent * 10 years of relevant work experience, including people management * 5 years of supply chain and/or sales/field operations experience **Preferred Qualifications:** * MBA or equivalent * 15+ years of relevant work experience * 10+ years of supply chain and/or sales/field operations experience **Growth Behaviors:** * Growth Mindset: Demonstrates Curiosity, welcomes failure as a learning opportunity, and is open to new ideas and perspectives. * Smart Risk: Makes bold decisions and recommendations, taking calculated risks to drive growth and innovation. * Externally Focused: Understands the upstream and downstream implications of work, tracks and shares external trends, best practices, or ideas, and is a strategic thinker. * Performance Driven & Accountable: Has high performance standards, outperforms peers, and is results-oriented. * Fast/Agile: Removes barriers to move faster, experiments and adapts, thrives under pressure and fast pace, and is a change agent. * Empowered: Brings solutions instead of problems, challenges the status quo, and has the courage to take an unpopular stance. **Leadership Behaviors:** * Be the Role Model: Sets the tone for the team, demonstrating the behaviors and values expected of all team members. * Set the Agenda: Clearly communicates goals, objectives, and priorities, and ensures alignment across the team. * Help People be Their Best Selves: Fosters a culture of growth and development, providing coaching, mentoring, and feedback to direct reports. **What We Can Offer:** * Opportunity to work with iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. * Diverse and expansive customer base, including retail and grocery outlets, theme parks, movie theaters, restaurants, and many more. * Collaborative and dynamic work environment, with opportunities for growth and development. * Competitive compensation and benefits package, including comprehensive health insurance, 401(k) matching, and paid time off. * Recognition and rewards for outstanding performance, including bonuses and promotions. **How to Apply:** If you are a motivated and results-driven professional with a passion for customer satisfaction, innovation, and operational excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job