**Experienced Customer Service Manager – Fitness Industry Leader**

Are you a passionate and results-driven professional seeking a challenging role in the fitness industry? Do you have a proven track record of delivering exceptional customer service and leading high-performing teams? If so, we invite you to join the esteemed team at blithequark, a leading fitness powerhouse with a rich history and a commitment to excellence. **Why blithequark stands out from the rest** At blithequark, we're more than just a gym – we're a family. Our dedication to our members' successes and goals, combined with our passion for people and our communities, sets us apart from the rest. Our commitment to integrity, leadership development, and excellence in execution has earned us a reputation as a leader in the fitness industry. **What we're looking for** We're seeking an experienced Customer Service Manager who shares our passion for delivering world-class service and leading high-performing teams. If you have a positive, upbeat, and outgoing attitude, a passion for hospitality and excellence, and a proven track record of success in the fitness industry, we want to hear from you. **Key responsibilities** As a Customer Service Manager at blithequark, you will be responsible for: * Managing the Operations team to ensure policies and procedures are followed at all times * Hires, trains, and supervises operations team members for the front desk, Kids Club, and Housekeeping Associates * Serving as Liaison with Corporate Customer Care Department, assisting the General Manager with member and/or operational issues * Responsible for control of cash deposit with GM sign off, ensuring daily deposits are made on time * Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times, including daily management of the cleaning checklists * Works in cooperation with GM to manage/process cancellations following procedures in place to retain member * Assists GM with management of Medallia to ensure all members' concerns are addressed in a timely manner * Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline * Ensure that project/department milestones/goals are met and adhere to approved budgets * Enforces all club rules, policies, and promotes proper execution of all procedures * Keep the club fully staffed through review of applications, interviewing, and making hiring recommendations to the General Manager * Manage membership questions, concerns, and inquiries for their facility * Develop and monitor monthly, quarterly, and annual metrics, including employee retention and satisfaction * Train staff to be the face of the club by providing hospitality to all members and guests * Lead by example to provide a clean, friendly, top-of-the-line club for our members * Manage employee performance by coaching, and creating a healthy, positive working environment * Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals **Operations Support** * Ensures that all front desk systems are followed, including proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes * Directs and controls all gym walk-thru * Communicates with GM regarding ways to improve front desk operations * Responsible for communicating and following cash management procedures * Manages the retail sales procedures for the gym **Essential qualifications** * Ability to use sound business judgment and have strong analytical skills * Ability to effectively communicate with constituents * Effective listening skills * Effective delegation and follow-up skills * Effective planning and organization skills * Demonstrates ability to create a positive environment * Demonstrates willingness and openness for self-development * Ability to identify and use resources to improve overall operations * Strong leadership qualities coupled with excellent motivational, communication, and team-building skills **Preferred qualifications** * College degree * Current CPR Certification **Work environment and company culture** As a Customer Service Manager at blithequark, you will be part of a dynamic, fast-paced, goal-oriented environment where you will have the opportunity to grow and develop your skills. Our company culture is built on a foundation of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity. **Compensation and benefits** We offer a competitive salary range of $66,560.16 - $70,000.00 per year, as well as a comprehensive benefits package, including: * Gold's Gym SoCal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs * Great benefits package * John Hancock 401k * Aflac supplemental insurance options * Free gym memberships, and discounts * Opportunities to grow within the company **How to apply** If you're a motivated and results-driven professional who is passionate about delivering exceptional customer service and leading high-performing teams, we invite you to apply for this exciting opportunity. Please submit your application through our website. **Equal opportunity employer** blithequark is an equal opportunity employer and is committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. We celebrate everyone and are proud of our diversity. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **Join the legacy today** If you're ready to join a dynamic and growing company that is committed to excellence and customer service, we invite you to apply for this exciting opportunity. Join the blithequark family today and be part of a legacy that is shaping the fitness industry. Apply for this job