**Experienced Customer Service Representative – Payments and Digital Strategy Team**

Are you ready to embark on a thrilling journey with blithequark, a world-renowned leader in the aviation industry? As a Customer Service Representative on our Payments and Digital Strategy team, you'll be at the forefront of delivering exceptional experiences to our members, while navigating the complexities of financial transactions and digital payments. Join our dynamic team and discover a world of possibilities, where you'll grow professionally, develop new skills, and make a lasting impact. **Why You'll Love This Role** As a Customer Service Representative, you'll be an integral part of the Payments and Digital Strategy team at blithequark's Credit Union. Your primary responsibilities will include: * Completing daily tasks related to check processing, item processing, direct deposits, and budget transfers * Coordinating return items with contributors, vendors, the Federal Reserve, and other institutions * Assisting various departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases/assignments and following established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws * Processing mortgage payments, multi-account, and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Reviewing, examining, and approving remote deposit, mobile, ATM, and other imaged-enabled products * Logging, studying, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for timely and accurate processing of international and domestic budget transfer requests * Researching and verifying incoming and outgoing budget transfer information * Communicating with vendors to process budget transfers * Understanding and being familiar with outgoing and incoming budget transfer laws * Depositing check returns, reviewing member draft changes, processing member checks, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success** To excel in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Strong skills in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high-pressure situations * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with robust employer skills and capacity for attention to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **What You'll Get** As a valued member of our team, you'll enjoy: * Travel Perks: Explore the world with your family and friends, with access to over 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: Enjoy comprehensive health, dental, prescription, and vision benefits from day one, plus digital health visits, flexible spending accounts, and more. * Wellness Programs: Stay healthy and balanced with our wellness programs, offering the right tools, resources, and support to help you thrive. * 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year. * Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join a Dynamic Team** At blithequark, we're committed to creating an inclusive and diverse work environment, where everyone feels valued and empowered to reach their full potential. Our 20+ Employee Business Resource Groups connect our team members to our clients, suppliers, communities, and shareholders, fostering a culture of inclusivity and respect. **Apply Now** Ready to embark on an exciting journey with blithequark? Apply now and discover a world of possibilities, where you'll grow professionally, develop new skills, and make a lasting impact. Apply for this job