**Experienced Licensed Customer Service Representative - Pet Insurance at blithequark**

Are you passionate about animals and dedicated to providing exceptional customer service? Do you have a knack for understanding customer needs and turning objections into opportunities? If so, we invite you to join our dynamic team at blithequark as a Licensed Customer Service Representative (LCSR) for our pet insurance services. In this remote role, you will play a crucial part in educating customers about our premier pet insurance policies and helping them enroll their beloved pets in comprehensive coverage. **About blithequark** blithequark is a leading provider of innovative pet insurance solutions, committed to helping pet owners protect their furry companions and ensure they receive the best possible care when they need it most. Our team is passionate about creating a culture of empathy, active listening, and collaboration, where feedback is encouraged, and continuous learning is part of our daily routine. We value diversity and inclusion, reflecting our dedication to creating a supportive workplace that fosters growth and development. **Career Growth and Development Opportunities** At blithequark, we emphasize professional development and offer ongoing training to enhance your skills within the pet insurance industry. As part of our team, you will have opportunities to grow and advance your career while contributing to a meaningful cause. Our commitment to continuous learning and professional development ensures that you stay up-to-date with the latest industry trends and best practices. **Detailed Benefits and Perks** We offer a comprehensive package of benefits and perks to support your personal and professional growth: * **Competitive salary based on experience**: We recognize and reward your skills and experience with a competitive salary. * **Comprehensive health benefits**: Our health benefits package ensures that you and your loved ones are protected and supported. * **Opportunities for continuous learning and professional development**: We invest in your growth and development, providing ongoing training and education to enhance your skills and knowledge. * **Flexible work hours**: Our remote work options allow you to balance your work and personal life, ensuring that you have the flexibility to thrive. **Compensation and Benefits** We offer a competitive compensation package, including: * **Competitive pay**: Our pay structure is designed to recognize and reward your skills and experience. * **Property & Casualty insurance license support**: We provide ongoing support to help you maintain your Property & Casualty Insurance license. * **Remote work options available**: Our remote work options allow you to work from anywhere, at any time, ensuring that you have the flexibility to thrive. **Why you should apply for this position today** This is a unique opportunity to make a significant impact in the lives of pet owners. By helping them navigate the complexities of pet insurance, you will provide essential support to ensure their pets receive quality care. Join a team that is passionate about animals and dedicated to making a difference in the world of pet insurance. **Skills and Qualifications** To succeed in this role, you will need: * **Must hold and maintain a Property & Casualty Insurance license in your home state**: We require a valid Property & Casualty Insurance license to ensure that you have the necessary knowledge and expertise to advise customers on our pet insurance policies. * **2+ years of experience in an insurance sales-based role preferred**: We value experience in insurance sales, as it demonstrates your ability to understand customer needs and provide solutions. * **2+ years of customer service experience**: Our customers expect exceptional service, and we require a proven track record of delivering high-quality customer service. * **Excellent communication skills with a customer-centric approach**: We value strong communication skills, as they are essential for building trust and rapport with our customers. * **Familiarity with the insurance industry, particularly pet insurance, is a plus**: While not required, familiarity with the insurance industry and pet insurance is a significant advantage. * **Strong ability to handle objections and turn them into opportunities**: Our customers may have questions or concerns, and we require a strong ability to handle objections and turn them into opportunities. * **Proficiency in basic computer applications and data entry**: We use a range of computer applications and data entry systems, and we require proficiency in these areas. **Responsibilities** As a Licensed Customer Service Representative, you will be responsible for: * **Answering inbound warm leads from potential customers**: We receive a high volume of inbound calls, and we require a strong ability to answer these calls and provide exceptional service. * **Utilizing a consultative style to understand customer needs**: Our customers expect personalized service, and we require a consultative approach to understand their needs and provide solutions. * **Presenting the value of our pet insurance policies**: We require a strong ability to present the value of our pet insurance policies and explain the benefits to our customers. * **Guiding calls towards successful enrollment**: Our goal is to enroll as many customers as possible, and we require a strong ability to guide calls towards successful enrollment. * **Providing detailed information about policies and coverage options**: Our customers expect detailed information about our policies and coverage options, and we require a strong ability to provide this information. * **Overcoming objections with confidence and empathy**: Our customers may have questions or concerns, and we require a strong ability to overcome objections with confidence and empathy. * **Ensuring accurate enrollment of pets in policies**: We require a strong attention to detail to ensure that pets are accurately enrolled in policies. * **Meeting and exceeding enrollment targets**: Our goal is to exceed enrollment targets, and we require a strong ability to meet and exceed these targets. * **Developing a working knowledge of blithequark's pet health insurance plans**: We require a strong ability to develop a working knowledge of our pet health insurance plans and explain the benefits to our customers. * **Learning and operating within internal and external technologies**: We use a range of internal and external technologies, and we require a strong ability to learn and operate within these systems. **Qualifications** To succeed in this role, you will need: * **Excellent communication and active listening skills**: Our customers expect exceptional service, and we require a strong ability to communicate and listen actively. * **Track record of quality and productivity**: We value a proven track record of delivering high-quality service and meeting productivity targets. * **Positive attitude and adaptability**: Our team is passionate about animals and dedicated to making a difference in the world of pet insurance, and we require a positive attitude and adaptability to thrive in this environment. * **Ability to multi-task in a fast-paced environment**: Our team is dynamic and fast-paced, and we require a strong ability to multi-task and prioritize tasks effectively. * **Flexibility to shift schedule and work overtime as needed**: Our customers expect exceptional service, and we require a strong ability to adapt to changing schedules and work overtime as needed. **Education Requirements** To succeed in this role, you will need: * **A high school diploma or equivalent**: We require a high school diploma or equivalent to ensure that you have the necessary knowledge and skills to advise customers on our pet insurance policies. * **Ongoing training in insurance policies and procedures will be provided**: We invest in your growth and development, providing ongoing training and education to enhance your skills and knowledge. **Experience Requirements** To succeed in this role, you will need: * **2+ years of experience in customer service and insurance sales**: We value experience in customer service and insurance sales, as it demonstrates your ability to understand customer needs and provide solutions. * **Proven experience in overcoming objections and providing solutions**: Our customers may have questions or concerns, and we require a strong ability to overcome objections and provide solutions. **Why work in Dallas, TX** Dallas offers a vibrant culture, diverse job opportunities, and a thriving economy. Known for its warm weather and friendly atmosphere, Dallas provides a perfect environment for both personal and professional growth. Enjoy a rich arts scene, excellent dining options, and a variety of recreational activities that make living and working in Dallas an enriching experience. Apply Job! Apply for this job