Airbnb Co-Host / Virtual Assistant — Daytime Shift (8am–8pm EST)

About the Role: I manage 4 Airbnb listings and need a dependable VA to cover guest messaging and light coordination during US daytime hours. Thanks to automation, the workload is usually light (often just a few quick replies per day), but it’s important to always be available and respond quickly. Responsibilities: •Monitor Airbnb inbox daily and respond within 1 hour. • Use provided templates to answer common questions (parking, Wi-Fi, laundry, pets, etc.). • Manage early check-in/late checkout requests (check with cleaners, approve/decline). • Handle check-in issues and help guests access the apartment if they have difficulties. • Occasionally coordinate with cleaners for various issues. • Log unusual issues in the shared tracking system (details provided once hired). • Handle all guest issues directly using SOPs and templates. In the beginning, involve me for urgent situations (safety concerns, serious property issues), money matters (refunds, discounts, special pricing), or longer-term booking requests. • The goal is for you to become fully self-sufficient quickly, with me only handling special cases. Schedule & Availability: • About 30 hours/month. Be available during daytime hours EST. Details to be confirmed. • Best fit for applicants in EST or Latin America time zones. • This is a 7-day role, including weekends and holidays. Workload is usually light, but reliability is essential. • If you occasionally need time off (for example, 6–8 hours for travel, appointments, or family), you must coordinate coverage with the Night VA and log it in the shared system. • If your availability is slightly different (e.g. 9am–9pm), small adjustments can be considered as long as 24/7 coverage is always maintained. Compensation: • $150/month flat (trial month). • After 30–60 days, pay will be reviewed and may increase if workload or responsibilities expand. • There is opportunity to grow into a larger role over time if you prove dependable. What I’m Looking For: • Excellent written English, warm but professional tone. • Prior Airbnb / hospitality / VA experience is a plus. • Dependable daily availability — no missed shifts. • Someone looking for long-term, steady work with opportunity to grow. Apply tot his job Apply To this Job