Experienced WDW Resorts Inbound Customer Service Representative – Delivering Magical Experiences to Disney Guests through Exceptional Support and Reservation Services

Welcome to Southern Strategic Enterprises Limited Co.

We are a dynamic and innovative company seeking friendly travel enthusiasts to join our team as a WDW Resorts Customer Support Contractor. As a leader in the industry, we are committed to providing exceptional customer experiences, and we are looking for talented individuals to help us achieve this goal. Our company culture values creativity, teamwork, and a passion for delivering outstanding results. If you are a motivated and customer-focused individual with a love for Disney, we encourage you to apply for this exciting opportunity.

About the Role

In this role, you will be responsible for providing exceptional customer service and reservation support to users of the Disney Resorts website. As a WDW Resorts Customer Support Contractor, you will have the opportunity to assist existing and new WDW Guests while matching their wishes and desires with relevant Walt Disney World products and services. Your primary focus will be on handling inbound customer calls, responding to customer inquiries, and resolving issues in a timely and professional manner.

Some of the key responsibilities of this role include:

• Providing exceptional customer service to Disney guests, responding to their inquiries, and resolving issues in a timely and professional manner
• Assisting guests with making reservations for lodging, dining plans, tickets, air, packages, and answering general questions about these areas
• Matching guests' wishes and desires with relevant Walt Disney World products and services
• Utilizing problem-solving skills to resolve customer complaints and concerns
• Working effectively in a fast-paced environment, managing multiple priorities, and meeting productivity and quality standards
• Collaborating with other team members to achieve business objectives and share knowledge and best practices

Capabilities of Top Candidates

To be successful in this role, you will need to possess outstanding problem-solving skills, patience, empathy, and the ability to manage stress and work under pressure. You should be skilled and efficient in writing and verbal communication, providing knowledgeable, friendly, and eloquent customer service. Some of the key skills and competencies required for this role include:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong attention to detail and ability to maintain accuracy
• Ability to work effectively in a team environment and build strong relationships with colleagues
• Strong knowledge of Disney products and services (desired but not essential)

Essential and Preferred Qualifications

To be eligible for this role, you must meet the following essential qualifications:

• Must have a high school diploma or equivalent
• Must have at least 1 year of customer service experience
• Must have excellent communication and interpersonal skills
• Must be able to work in a fast-paced environment and manage multiple priorities
• Must have a strong attention to detail and ability to maintain accuracy

Preferred qualifications include:

• Previous experience working in a call center or customer service environment
• Strong knowledge of Disney products and services
• Experience working with reservation systems and software
• Bilingual or multilingual skills (desired but not essential)

Career Growth Opportunities and Learning Benefits

At Southern Strategic Enterprises Limited Co., we are committed to the growth and development of our employees. As a WDW Resorts Customer Support Contractor, you will have access to ongoing training and development opportunities to help you build your skills and knowledge. You will also have the opportunity to work with a talented and experienced team, learn from industry experts, and develop your career in a dynamic and supportive environment.

Some of the career growth opportunities and learning benefits available to you include:

• Ongoing training and development programs to help you build your skills and knowledge
• Opportunities to work on special projects and initiatives
• Coaching and mentoring from experienced team members
• Access to industry-leading technology and systems
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

At Southern Strategic Enterprises Limited Co., we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is collaborative, inclusive, and respectful, where employees feel valued and empowered to contribute their best work. As a remote worker, you will be part of a virtual team that is connected and engaged, with regular opportunities for communication, collaboration, and feedback.

Some of the highlights of our company culture include:

• A collaborative and inclusive work environment
• Regular opportunities for communication, collaboration, and feedback
• A culture of recognition and reward for outstanding performance
• Access to employee benefits and perks, such as flexible scheduling and referral programs
• Opportunities for career growth and professional development

Compensation, Perks, and Benefits

We offer a competitive salary of $10.00 per hour, as well as a range of perks and benefits to support your well-being and career growth. Some of the benefits available to you include:

• Flexible scheduling and remote work arrangements
• Referral programs and incentives for outstanding performance
• Access to employee benefits, such as health insurance and retirement plans
• Opportunities for career growth and professional development
• A fun and supportive company culture

Conclusion

If you are a motivated and customer-focused individual with a love for Disney, we encourage you to apply for this exciting opportunity. As a WDW Resorts Customer Support Contractor, you will have the chance to deliver magical experiences to Disney guests, work with a talented and experienced team, and develop your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and start your journey with Southern Strategic Enterprises Limited Co. today!

Please note that the following individuals are not eligible for this role:

• Anyone with a termination on file from any Disney Program
• Current Disney cast members
• Individuals currently enrolled in or servicing a Disney Program
• Earmarked Travel Agents or Travel Agents that book Disney

We look forward to receiving your application and exploring how you can contribute to our team's success.