Experienced Part-time Remote 211 Resource Specialist – Community Health and Human Services Information Management

Introduction to United Way of the Bluegrass

United Way of the Bluegrass (UWBG) is a dynamic and forward-thinking organization that serves as a catalyst, convenor, and collaborator to foster opportunities for all members of our community to have a better life. Our mission is built around the core principles of establishing healthy living, access to quality education, and financial stability for individuals and families to thrive. We bring together the voices, the expertise, and the resources to define, articulate, and implement a common agenda for regional change, embodying the spirit of "Live United."

Job Overview

We are seeking an experienced and skilled 211 Resource Specialist to join our team in a part-time remote capacity. As a 211 Resource Specialist, you will play a vital role in collecting accurate and up-to-date human services information for a defined population within a defined geographic area. Your expertise will be crucial in organizing and maintaining this information on a searchable system that links people to services, ultimately making a positive impact on the lives of individuals and families in our community.

Key Responsibilities

• Research, gather, and analyze information about community health and human services to ensure the accuracy and quality of our resource database.
• Develop, manage, and maintain relationships with all community health and human service agencies, fostering collaborative relationships and promoting the work of United Way of the Bluegrass.
• Ensure the quality and accuracy of our resource database, making updates and maintenance a priority to reflect changes in program services and community resources.
• Develop reports, maps, and presentations on community resources, providing valuable insights and information to stakeholders and the community.
• Communicate changes in program services to United Way staff and volunteers, ensuring that everyone is informed and up-to-date on the latest developments.
• Represent United Way of the Bluegrass at meetings, events, presentations, and other activities, promoting our mission and work to the community.
• Attend and participate in all staff meetings, contributing to the development and implementation of department work plans and strategies.
• Make presentations to community groups to promote United Way and its work, highlighting the impact and importance of our mission.
• Support the fundraising and grant-making efforts of United Way of the Bluegrass, helping to secure the resources needed to drive positive change in our community.
• Provide staff support at United Way functions and events, ensuring the success and smooth operation of our activities.

Essential Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with the requirements of the position. These include:

• A Bachelor's degree from a four-year accredited institution preferred, although a sufficient combination of education and experience may be considered.
• Minimum 1-3 years of related experience in human services, non-profit, or other related fields, with a preference for remote work experience.
• Strong organizational, time-management, and research skills, with attention to detail and accuracy of information.
• A positive commitment and ability to work with people from diverse educational and cultural backgrounds, respecting traditions, values, and lifestyles of different ethno-cultural groups.
• Excellent oral and written communication skills, with the ability to communicate effectively with special populations and stakeholders.
• Effective problem-solving and decision-making skills, with the ability to work independently and as part of a team.
• Computer literacy, with proficiency in MS Office Suite and database knowledge a plus.

Preferred Qualifications

While not essential, the following qualifications are preferred and may be considered an asset in the selection process:

• Experience working in a remote or virtual environment, with a proven ability to establish an effective telecommute workspace and manage distractions.
• Knowledge of human service systems and experience working with community health and human service agencies.
• Experience with database management and analysis, with the ability to develop reports and presentations on community resources.
• A valid driver's license and access to a reliable insured automobile for work-related travel when applicable.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies that align with the core values and mission of United Way of the Bluegrass. These include:

• Mission-focused: A top priority is to create real social change that leads to better lives and healthier communities, driving performance and professional motivations.
• Relationship-oriented: Understanding that people come before process, with the ability to cultivate and manage relationships toward a common goal.
• Collaborator: Understanding the roles and contributions of all sectors of the community, with the ability to mobilize resources through meaningful engagement.
• Results-driven: Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand steward: A steward of the brand, understanding the role in growing and protecting the reputation and results of the greater network.

Community Impact Competencies

In addition to the core competencies, you will need to possess a range of community impact competencies, including:

• Accountable: Taking responsibility for actions and outcomes, with a commitment to transparency and accountability.
• Inclusive: Valuing diversity and promoting inclusion, with a commitment to creating a welcoming and inclusive environment.
• Results-oriented: Focused on achieving measurable outcomes and impact, with a commitment to continuous improvement and evaluation.
• High level of organizational commitment: Demonstrating a strong commitment to the mission and values of United Way of the Bluegrass, with a willingness to go above and beyond to achieve our goals.
• Integrity: Acting with integrity and ethics, with a commitment to upholding the highest standards of professionalism and conduct.
• Communication and interpersonal skills: Possessing excellent communication and interpersonal skills, with the ability to build strong relationships and work effectively with stakeholders.

Work Environment

This position is 100% remote, requiring you to establish an effective telecommute workspace designed to limit distractions, with ergonomic seating, reliable connectivity, and equipment to enable high productivity. You will need to abide by UWBG's Remote Work Policy and ensure that your workspace meets the necessary requirements.

Expected Work Hours

The expected work hours for this position are Monday through Friday, 30 hours a week, with a scheduled work shift between 7:30 AM and 6:00 PM. You may be required to work non-standard work schedules, including nights, weekends, and other unusual hours, as needed.

Physical Requirements

The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 20 lbs.

Pre-Employment Screening Requirements

Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG, including a national background check, language testing, and Motor Vehicle Record (MVR) review.

Benefits

UWBG offers all regular part-time employees PTO accrual (when eligible) and the option of participating in our Section 125 Cafeteria Plan. This plan allows employees to choose from one or more benefits offered and pay for the elected benefits with pre-tax dollars deducted from your payroll. The starting hourly rate for this position is $16.40-18.85.

Conclusion

If you are a motivated and skilled professional looking to make a positive impact in your community, we encourage you to apply for this exciting opportunity. As a 211 Resource Specialist, you will play a vital role in helping us achieve our mission and create real social change. Don't hesitate to apply – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding and challenging career with United Way of the Bluegrass!