Experienced Customer Service Representative – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The airline industry is a dynamic and fast-paced environment that requires dedication, passion, and a commitment to excellence. At blithequark, we are dedicated to providing exceptional customer service, ensuring the safety and satisfaction of our passengers, and fostering a culture of inclusivity and diversity.

Why You'll Love This Job

The Customer Service Representative collaborates with customers in a polite, professional, friendly, and efficient manner. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional service and support. You will be the face of blithequark, representing our brand and values in every interaction. Our customer service team is the backbone of our organization, and we are committed to providing our customers with an unparalleled level of service and support.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Line lines at ticket counter counters and ticket counters
• Clear/confirm international documents at counter in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work associated with handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Furnish connecting passengers with gate information
• Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Use various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's Degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Be Yourself at blithequark

From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and shareholders, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. Apply now to join our team and start your journey to a rewarding and challenging career in customer service. We look forward to welcoming you to the blithequark family!

Apply now and take the first step towards an exciting and rewarding career with blithequark. Apply Job!

Career Growth Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. Our comprehensive training programs, mentorship initiatives, and career advancement opportunities will help you to achieve your career goals and reach your full potential. Whether you are looking to advance within our customer service team or explore other areas of the company, we have a range of opportunities available to help you succeed.

Learning and Development

We believe that learning and development are essential to the success of our employees and the company as a whole. That's why we offer a range of training programs, workshops, and online courses to help you develop new skills and enhance your knowledge. From customer service and communication skills to leadership and management training, we have a range of programs available to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive workplace culture. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, respectful, and empowering. From our employee resource groups to our diversity and inclusion initiatives, we are dedicated to creating a workplace where everyone feels valued, respected, and able to contribute their best work.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $35 per hour, as well as a range of perks and benefits to help you achieve a better work-life balance. From our comprehensive health benefits to our 401(k) program and employee assistance program, we are committed to providing our employees with the support and resources they need to succeed.