Dynamic Customer Service Representative (Student Loan Advisor) Opportunity with Blithequark - Work from Home Potential after 90 Days

Welcome to Blithequark: A Culture of Diversity, Equity, and Inclusion

At blithequark, we pride ourselves on being a family-oriented and team-driven environment where diversity, equity, and inclusion matter. We are committed to creating a workplace where everyone feels valued, respected, and empowered to grow. As a leader in the industry, we continue to expand and offer numerous opportunities for professional development and career advancement. If you are passionate about delivering exceptional customer service and supporting student borrowers, we invite you to join our dynamic team as a Customer Service Representative (Student Loan Advisor).

Job Overview

As a Customer Service Representative (Student Loan Advisor) at blithequark, you will play a vital role in providing top-notch support to our customers. Your primary responsibilities will include taking incoming calls, using chat, and making outbound calls as necessary to address customer inquiries, provide detailed information, process applications, and resolve any emerging issues that our customer accounts may face. You will be required to practice active listening, be empathetic, and communicate clearly with customers in a positive and professional manner.

Key Responsibilities:

• Utilize standard technology such as a telephone, email, and web browser to interact with customers and resolve their queries.
• Navigate to pre-scripted responses to provide basic general and claims-specific information to customers.
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules.
• Assist callers with filling out their applications and submitting them electronically to plan providers for processing.
• Complete basic call logs, documentation, and related call details for each phone inquiry.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required.
• Ability to speak and read English clearly, professionally, and fluently.
• Minimum typing speed of 35 words per minute.
• Experience working with a personal computer and the Windows operating system.
• Excellent written, verbal, and interpersonal communication skills.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language, effective use of grammar skills, and excellent communication etiquette.

Preferred Skills:

• Demonstrated excellent interpersonal and leadership skills.
• Ability to multi-task and stay organized while completing simultaneous tasks.
• Experience working in a contact center environment.
• Knowledge of contact center technology.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive pay.
• Sick time accrual starting immediately after training completion.
• Special event days throughout the year.
• $25,000 life insurance paid for by blithequark.
• Paid holidays starting from day one of employment (subject to meeting certain criteria).

Work Schedule and Work-from-Home Opportunity

The schedule for this role is as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

After 90 days of employment, you may be eligible to work from home, provided you meet the following conditions:

• Good standing with attendance.
• Compliance with company policies and procedures.
• Satisfactory performance.

Please note that working from home is a privilege and not a right. You must maintain good working statistics and adhere to company policies to continue working from home. Failure to do so may result in the revocation of work-from-home privileges, and you will be required to work in the office.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer various training programs, workshops, and opportunities for advancement to help you achieve your professional goals.

Company Culture and Work Environment

Our company culture is built on the principles of diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute. Our work environment is dynamic, supportive, and collaborative, with a focus on delivering exceptional customer service and supporting our employees' growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunity Employer

Blithequark is an equal opportunity employer committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Conclusion

Join blithequark as a Customer Service Representative (Student Loan Advisor) and be part of a dynamic team that is dedicated to delivering exceptional customer service and supporting student borrowers. With a comprehensive benefits package, opportunities for career growth and development, and a commitment to diversity, equity, and inclusion, we offer a unique and rewarding work environment that will help you achieve your professional goals. Apply now and take the first step towards an exciting and fulfilling career with blithequark!