Experienced Customer Support Agent – Delivering Exceptional Service to Artists and Creators in the Music and Technology Industry at blithequark

Introduction to blithequark

blithequark is the world's leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA, with exciting plans for global expansion. Our mission is centered around empowering artists and creators to succeed, with music and technology at the forefront. We are now seeking dedicated, energetic, and highly motivated Customer Support Agents to join our Artist Support team, where you will play a crucial role in delivering world-class service to blithequark artists globally.

About the Role

As a Customer Support Agent at blithequark, you will be the primary point of contact for our artists, providing exceptional support and service via live chat, phone, and email. You will be responsible for managing bookings and account queries, troubleshooting equipment issues, completing administrative tasks, and communicating equipment and estates issues to our Ops team. We are seeking two evening positions covering the evening shift patterns 20:30 pm-02:30 am, with the opportunity to work overtime in addition to your contracted hours.

Key Responsibilities

• Assist customers both inside and outside our studios via live chat, phone, and email, providing timely and effective solutions to their queries and concerns
• Manage bookings and account queries, ensuring that all issues are resolved promptly and efficiently
• Troubleshoot equipment issues, using your knowledge of audio equipment to diagnose and resolve problems
• Complete administrative tasks, including data entry and record-keeping, to ensure that our systems are up-to-date and accurate
• Communicate equipment and estates issues to our Ops team, ensuring that any problems are addressed quickly and effectively

Who We Are Looking For

We are seeking individuals with experience in customer service, preferably within a high-volume call centre environment. You should have a strong understanding of exceptional customer service principles, with a customer-first mentality and a passion for delivering world-class support. Ideally, you will have prior experience working with audio equipment, although this is not essential. If you are a self-starter with excellent communication and problem-solving skills, we would love to hear from you.

Essential Qualifications

• Experience in customer service, preferably within a high-volume call centre environment
• Strong understanding of exceptional customer service principles with a customer-first mentality
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Prior experience working with audio equipment
• Knowledge of music and technology, with a passion for the industry
• Experience working in a fast-paced, dynamic environment

What We Offer

At blithequark, we offer a range of benefits and perks to our employees, including:

• Free Studio Hours, allowing you to pursue your passion for music and creativity
• 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
• 2 Duvet days - to press the pause button and reset mentally, no questions asked
• 4 weeks of fully paid sick leave
• 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work
• 8 weeks of fully paid paternity leave with a staggered return to work
• 8 days fully paid leave for each fertility treatment cycle (IVF)
• 4 weeks of fully paid Pregnancy Loss leave
• 24/7 Virtual GP & EAP
• Dental cover
• Life insurance, online will writing service & income protection
• The YuLife App & Stella subscription
• Cycle to work scheme
• Nursery benefit scheme

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including workshops, mentoring, and coaching, to help you build your skills and advance your career. We also offer a clear path for progression, with opportunities to move into leadership roles or specialize in a particular area of the business.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive culture, where everyone is valued and respected. We believe in empowering our employees to be their best selves, and we offer a range of initiatives and programs to support their well-being and happiness. Our offices are designed to be collaborative and creative, with plenty of space for brainstorming and innovation. We also offer a range of social events and activities, including team-building exercises, social gatherings, and community outreach programs.

Compensation and Perks

We offer a competitive salary and benefits package, with opportunities for overtime and bonuses. We also offer a range of perks, including free studio hours, duvet days, and a cycle to work scheme. Our goal is to create a positive and supportive work environment, where our employees can thrive and grow.

Conclusion

If you are a motivated and enthusiastic individual with a passion for customer service and the music industry, we would love to hear from you. Please apply today to join our team as a Customer Support Agent, and take the first step towards an exciting and rewarding career at blithequark. We are committed to equal opportunity, inclusivity, and diversity, and we welcome applications from individuals of all backgrounds and perspectives.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, to our website. We will review all applications and contact successful candidates to arrange an interview. We look forward to hearing from you and welcoming you to our team at blithequark.

Equal Opportunities

At blithequark, we are committed to breaking down barriers for people of all backgrounds. Equal opportunity, inclusivity, and diversity are fundamental values within our team. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation.