Experienced Digital Customer Service Representative – Ecommerce and Social Media Support Specialist at blithequark

Introduction to blithequark

Imagine working for a dynamic and rapidly expanding digital marketing agency that values innovation, creativity, and customer satisfaction. At blithequark, we specialize in providing top-notch digital marketing solutions to clients across various industries, including skin care, restaurants, home decor, and more. As a leader in the industry, we are committed to delivering exceptional results and fostering a culture of growth, learning, and fun. If you are passionate about helping people, enjoy working in a fast-paced environment, and are eager to develop your skills in digital marketing, we have an exciting opportunity for you to join our team as a Digital Customer Service Representative.

About the Role

As a Digital Customer Service Representative at blithequark, you will be an integral part of our Digital Support Squad, responsible for providing exceptional customer service to our clients' customers across social media and ecommerce platforms. This is a unique opportunity to work from the comfort of your own home, with a mixture of day, night, and weekend shifts. You will have the chance to engage with customers, respond to social media comments and DMs, and contribute to the development of our brand marketing strategy. If you are a people person, enjoy problem-solving, and are comfortable working in a remote environment, this role is perfect for you.

Key Responsibilities

• Resolve customer issues online through software tools like Gorgias and Aircall
• Handle incoming tickets, website chats, and phone calls, responding to social media comments and DMs, and engaging with relevant social communities through proactive engagement efforts
• Make outbound calls on behalf of our clients to engage with customers requiring further sales assistance
• Follow internal processes and brand voice to respond to all customer inquiries, messages, and concerns, and work with your fellow Digital Support Squad Reps to provide solutions or determine if escalating to the client is necessary
• Report to the Customer Experience Manager, who will assist with questions, training, and client management
• Assist with developing the brand marketing strategy, in tandem with the blithequark Marketing team, based on your "in the weeds" knowledge of the client's customer base and community
• Support the Marketing team with other efforts, such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, all while exposing you to other areas of digital marketing that may interest you

Essential Qualifications

• At least 1 year of experience working in a customer service role (not necessarily online)
• Exceptional interpersonal skills
• Comprehensive writing skills
• Strategic capacity to make important judgment calls when handling customer service tasks, such as providing refunds, reshipments, or calling out a customer's concerns (according to client guidelines, of course!)
• Ability to work days and nights (no overnights) during the week and weekends
• Pay exceptional attention to detail

Preferred Qualifications

• Bachelor's Degree
• Experience in digital marketing or a related field
• French language skills (bonus!)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop their skills. As a Digital Customer Service Representative, you will have the opportunity to learn about different areas of digital marketing, including social media, email marketing, and ecommerce. Our Digital Support Squad is a launching pad for careers in digital marketing, with 50% of our Marketing team members having started in this role. You will receive training, mentorship, and hands-on experience to help you succeed and advance in your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our fun, casual, and supportive work environment. As a remote team, we understand the importance of staying connected and engaged. We offer regular company events, virtual and in-person, to help our team members bond and have fun. Our culture is built on values of innovation, creativity, and customer satisfaction, and we are looking for team members who share these values.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Health benefits
• Free stuff from our clients
• Company events (virtually and in-person, when possible!)
• Month-in-advanced schedules (none of that "5 day heads up" like in retail/ restaurants!)
• Bonus pay and overtime pay
• Casual dress code
• Flexible schedule
• Work from home

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Digital Customer Service Representative position. At blithequark, we offer a unique opportunity to work in a dynamic and growing industry, with a team of talented and supportive professionals. Don't miss out on this chance to launch your career in digital marketing and join our fun and innovative team. Apply now and take the first step towards an exciting and rewarding career!