Experienced Remote Hotel Customer Service Specialist – Delivering Exceptional Service and Coordinating Seamless Hotel Stays for Clients at blithequark

Introduction to blithequark

At blithequark, taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at blithequark means experiencing our culture of caring, having flexibility and time for all the things that are important to you, and doing something meaningful each and every day. It's an opportunity to sharpen your skills, grow your career, and work in an environment that celebrates diversity and is fair and inclusive. blithequark is a leading global provider of technology-enabled risk, benefits, and integrated business solutions, and we're committed to doing the right thing – one where caring counts.

About the Role

We're looking for an experienced Remote Hotel Customer Service Specialist to deliver exceptional service to our clients on substantial loss assignments, which require coordination of multiple departments and functions. As a Remote Hotel Customer Service Specialist at blithequark, you will serve as a resource for all concierge functions and systems, providing exceptional customer service and coordinating hotel stays within budget provided by insurance companies. This role requires nights and a weekend day, so we're looking for someone who is flexible and able to work a non-traditional schedule.

Key Responsibilities

• Triage substantial residential and commercial property losses by assessing client needs and serving as the point of contact for a variety of clientele.
• Provide exceptional customer service and coordinate hotel stays within budget provided by insurance companies.
• Coordinate with other support departments to ensure seamless transactions for clients, monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
• Assist with special projects and training of new colleagues on processes and systems.
• Attend work during scheduled hours, including nights and a weekend day.

Additional Responsibilities

• Perform other duties as assigned by management.
• Support the organization's quality program(s) and contribute to a culture of continuous improvement.

Qualifications

To be successful in this role, you'll need:

• A high school diploma or GED.
• Three (3) years of customer concierge or claims customer service experience, or an equivalent combination of education and experience.
• Strong knowledge of concierge department systems and processes, as well as detailed knowledge of other support departments.
• Demonstrated ability to resolve issues and handle conflict, with excellent oral and written communication skills, including presentation skills.
• PC literacy, including Microsoft Office products, and strong organizational skills.
• Excellent interpersonal skills, with the ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies and work in a fast-paced environment with multiple priorities and deadlines.
• Bilingual English/Spanish is a plus, but not required.

Essential Skills and Competencies

• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Ability to work in a fast-paced environment with multiple priorities and deadlines, while maintaining a high level of accuracy and attention to detail.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.

Career Growth and Development

At blithequark, we're committed to helping our colleagues grow and develop in their careers. As a Remote Hotel Customer Service Specialist, you'll have access to training and development opportunities, as well as the chance to work on special projects and contribute to the growth and success of our organization. We're a dynamic and innovative company, and we're always looking for ways to improve and expand our services. If you're looking for a challenging and rewarding career with opportunities for advancement, blithequark is the place to be.

Work Environment and Company Culture

At blithequark, we're proud of our culture of caring and our commitment to doing the right thing. We're a diverse and inclusive organization, and we celebrate the unique perspectives and experiences of our colleagues. Our work environment is fast-paced and dynamic, but we also prioritize work-life balance and flexibility. We offer a range of benefits and perks, including flexible scheduling, remote work options, and a comprehensive benefits package. If you're looking for a company that truly cares about its colleagues and clients, blithequark is the perfect fit.

Compensation and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also provide a range of perks and benefits, including flexible scheduling, remote work options, and a comprehensive employee assistance program. At blithequark, we're committed to taking care of our colleagues, and we offer a range of benefits and perks to support your physical, emotional, and financial well-being.

How to Apply

If you're excited about this role and think you have the skills and experience we're looking for, please don't hesitate to apply. We're a diverse and inclusive organization, and we welcome applications from candidates of all backgrounds and experiences. Don't worry if you don't meet every qualification on the list – we're looking for candidates who are passionate, motivated, and committed to delivering exceptional service. Apply today and join our team of dedicated and caring professionals at blithequark!

Conclusion

At blithequark, we're committed to taking care of people and doing the right thing. As a Remote Hotel Customer Service Specialist, you'll be part of a dynamic and innovative team that's dedicated to delivering exceptional service and making a positive impact on the world. If you're looking for a challenging and rewarding career with opportunities for advancement, blithequark is the place to be. Apply today and join our team of caring and committed professionals!