Seasonal Customer Care Rep

Job Description: • Assist customers with orders, refunds, and product-related inquiries through phone calls, chat, and emails. • Provide timely and effective solutions to ensure a positive customer experience. • Maintain an extensive knowledge of all products offered by the company, regularly updating your understanding through training and educational resources. • Facilitating returns or replacements, and coordinating with the warehouse for shipping and inventory management. • Respond to customer emails from the feedback page, address customer service-related issues in Power Reviews, and moderate social media channels. • Publish or unpublish reviews and filter inappropriate content. • Collaborate with cross-functional teams to resolve customer issues, share product knowledge, and ensure a cohesive and efficient customer care approach. • Assist customers in finding joy in outdoor activities by providing them with the knowledge they need to make informed decisions and resolve difficulties related to the website, returns, exchanges, lost shipments, and more. Requirements: • Must be available evenings, weekends, and some holidays • Enjoy talking to people on the phone and working in front of a computer • Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus) • Strong Verbal and Written communication skills • Excellent problem-solving skills and keen attention to detail • Demonstrate effective Sales and Soft Skills techniques • Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment • Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel • Consistent High-speed internet connection • Embodies, honors, and lives our core values : The Great 8 Benefits: • Employee discount and access to pro deals on most the products we sell • Access to Free Rentals and Discounted Shop Service & Labor, amongst other evoExtras • Team Events and Recognition-based rewards • 40 Hours of Paid Volunteer Time Off • Paid Sick Leave • Charitable giving match • Employee Assistance Program • Access to Employee Resource Groups • Retail quarterly bonus program Apply tot his job Apply To this Job