**Entry Level Remote Customer Service Representative – Blithequark**

Are you a motivated and customer-focused individual looking to start your career in a dynamic and fast-paced environment? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Entry Level Remote Customer Service Representative position at Blithequark. **About Blithequark** Blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing exceptional customer experiences and driving business growth for our clients. **Job Summary** We are seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As an Entry Level Remote Customer Service Representative, you will be responsible for handling inbound calls, troubleshooting basic technical issues, building strong relationships with customers, and professionally representing some of the most recognizable brands in the world. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problem-solving and effective call handling **Candidate Qualifications** We are looking for highly motivated and dedicated individuals who possess the following qualities: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Compensation and Benefits** We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. * Employees earn paid time off as well as paid holidays and paid training opportunities * Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars * In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment * Benefits options and plans vary slightly by location **Work Environment and Culture** As a remote customer service representative, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. We believe in recognizing and rewarding our employees for their hard work and contributions to the company. **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Conditions of Employment** All Blithequark locations: * Must be authorized to work in the country where the job is based * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results * Must be willing to submit to drug screening. Job offers are contingent on drug screening results **COVID-19 Precautions** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of Blithequark and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Equal Opportunity Employer** At Blithequark and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at Blithequark are based solely on a person's merit and qualifications. Blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling Blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **How to Apply** If you are a motivated and customer-focused individual looking to start your career in a dynamic and fast-paced environment, we encourage you to apply for the Entry Level Remote Customer Service Representative position at Blithequark. Please submit your application through our careers page, including screening questions and a brief pre-employment test. Apply for this job