**Experienced French Bilingual Contact Centre Representative – Customer Assistance Specialist at blithequark**

Are you a charismatic and empathetic individual with a passion for delivering exceptional customer experiences? Do you possess excellent communication skills in both English and French? If so, we invite you to join our dynamic team at blithequark as an Experienced French Bilingual Contact Centre Representative – Customer Assistance Specialist. **About blithequark** blithequark is one of the world's leading global financial institutions, with a rich history of delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our team of over 95,000 colleagues is dedicated to enriching the lives of our customers, communities, and colleagues, while shaping the future of banking. **Job Summary** As a French Bilingual Contact Centre Representative – Customer Assistance Specialist at blithequark, you will be the voice of our organization, providing exceptional customer service to our clients through inbound and outbound calls. You will be responsible for resolving customer inquiries, addressing their concerns, and delivering legendary customer experiences. If you are a team player with a passion for helping others, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service through inbound and outbound calls, ensuring that each caller receives the right advice to meet their unique banking needs. * Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. * Consistently deliver legendary customer experiences by offering friendly support through your knowledge of blithequark products, services, and solutions. * Achieve performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. * Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. * Collaborate with colleagues to achieve team goals and objectives. **Requirements** * High School Diploma or equivalent * Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns * Must display a high professional manner, along with sound judgment, time-management, and decision-making skills * Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics * Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.) * Flexibility, resiliency, and a positive attitude when responding to challenging situations * Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs * Previous collection, credit experience, and/or call center and banking experience is an asset * Ability to work both independently and as part of a team **Preferred Qualifications** * Post-secondary education in a related field (e.g., business, communications, customer service) * Experience working in a contact center or customer service environment * Knowledge of blithequark products and services * Fluency in other languages (e.g., Spanish, Mandarin, Arabic) **What We Offer** * Competitive salary range: $49,950 - $58,275 CAD * Comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts * Opportunities for career growth and development, including regular career, development, and performance conversations with your manager * Access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities * Collaborative and inclusive work environment * Recognition and reward programs to acknowledge your contributions and achievements **Work Environment** * Work primarily offsite, with about 95% of your time spent at your secure, private workspace * Spend remaining time at a blithequark location for in-person team events and experiences * Collaborate with colleagues to achieve team goals and objectives **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **Accommodation** blithequark is committed to providing an inclusive and accessible work environment. If you require accommodations during the interview process, please let us know in advance so that we can make necessary arrangements. **Language Requirement (Quebec only)** * French language proficiency is required for this role. **Our Values** At blithequark, we are guided by our purpose to enrich the lives of our customers, communities, and colleagues, and share a set of values that shape our culture and guide our behavior. Our values include: * Impact: We empower our colleagues to make an impact at work and in their community. * Growth: We provide opportunities for our colleagues to grow and develop their skills and knowledge. * Culture of Care: We foster a culture of care, where our colleagues feel respected, supported, and valued. **Our Commitment to Diversity, Equity, and Inclusion** blithequark is committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We are dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. **Helping to Make an Impact in Communities – TD Ready Commitment** blithequark has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Apply for this job