**Experienced Customer Support Specialist – Digital Identity and Verification Solutions**

At blithequark, we're on a mission to revolutionize the digital identity world by making it a secure 'no-fake-zone', one verification at a time. As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences, driving product improvement, and contributing to our company's growth and success. **About blithequark** blithequark is an AI company with expertise in computer vision, creating innovative products and tools that touch hundreds of millions of people every year. Our teams in Zagreb, Sofia, and New York process over 800M identity documents in more than 70 countries around the world. We're passionate about making a difference in the digital identity space, and we're looking for talented individuals to join our journey. **Key Responsibilities** As a Customer Support Specialist, you'll be responsible for: * Providing exceptional customer support by answering technical and non-technical inquiries in a timely and professional manner * Working closely with the Revenue and P&E department to resolve issues and bugs, ensuring seamless customer experiences * Allocating and coordinating incoming inquiries that don't fall within the scope of customer support to appropriate departments, ensuring efficient issue resolution * Regularly participating in calls and meetings with customers to facilitate the usage of blithequark products, building strong relationships and trust * Analyzing and reflecting on the customer support process to identify improvement opportunities, driving continuous growth and innovation * Monitoring and implementing best practices and trends to enhance the customer journey and user satisfaction rates * Creating and maintaining a comprehensive customer support knowledge base, ensuring easy access to information for customers and support teams * Tracking public channels (Github, Stack Overflow, etc.) and answering or coordinating queries regarding blithequark products, showcasing expertise and knowledge * Independently generating license keys using internal tools, ensuring seamless product access for customers * Providing passive phone support outside working hours and over weekends, demonstrating flexibility and commitment to customer satisfaction **Success Factors** To succeed in this role, you'll need: * 2+ years of experience in customer support, with a strong understanding of customer-centric approaches and mindsets * Familiarity with mobile and/or web application development at a basic level, with a passion for technology and innovation * Strong analytical thinking and problem-solving skills, with the ability to explore various solutions and prioritize effectively * Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams * Outstanding command of spoken and written English, with the ability to communicate complex ideas simply and effectively * Flexibility and adaptability, with the ability to work flexible hours and be available for stand-by shifts **Nice to Have** While not essential, experience in the following areas would be beneficial: * Working in the ICT industry, particularly in product-based companies * Experience with web development (Javascript/Typescript) * Familiarity with tools such as Docker platform and Postman * Experience with Salesforce Service Cloud and Jira or other proprietary issue-tracking products * Basic programming knowledge, with a willingness to learn and grow **What You'll Gain** By joining blithequark, you'll gain: * Equity participation, allowing you to grow and share in our company's success * Unlimited PTO, enabling you to maintain a healthy work-life balance and recharge * Flexible work arrangements, allowing you to work from anywhere and adjust your schedule to suit your needs * An additional individual budget for tech equipment, empowering you to choose the tools and gadgets that fuel your productivity and creativity * Support for parents, including financial support during parental leave, 100% paid sick leave, and flexible work arrangements * Opportunities to learn and develop your skills through challenging projects and a supportive team environment * The chance to work on extraordinary and future-oriented digital identity products, making a real impact on millions of end-users worldwide **Our Culture** At blithequark, we value innovation, collaboration, and continuous learning. We recognize and reward success, and we're not afraid to try, fail, and learn from mistakes. Our culture is built on a foundation of trust, respect, and open communication, with a focus on delivering exceptional customer experiences and driving business growth. **How to Join Us** If you're passionate about customer support, digital identity, and innovation, we'd love to hear from you! Please submit your resume and a brief introduction, and we'll be in touch to discuss your application. Don't let the requirements discourage you – we're excited to meet talented individuals who share our vision and values. **Disclaimer** blithequark LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people, and blithequark will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture. For detailed information on how we process personal data, please read our Privacy Policy or reach out to our Data Protection Officer at [email protected]. Apply Job! Apply for this job