**Experienced Remote Customer Service Manager – Travel Industry Expert**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Manager, where you'll have the opportunity to leverage your skills and expertise to make a real impact in the travel industry. At blithequark, we're dedicated to providing our customers with personalized, tailored experiences that exceed their expectations. As a key member of our team, you'll play a vital role in shaping the future of our company and driving our mission forward. Whether you're a seasoned customer service professional or a rising star in the industry, we're excited to hear from you. **About blithequark** blithequark is a leading provider of innovative travel solutions, dedicated to delivering exceptional customer experiences that exceed expectations. Our team of passionate professionals is committed to creating personalized itineraries that cater to the unique needs and preferences of each client. With a strong focus on customer satisfaction, we're constantly seeking new ways to improve our services and exceed our customers' expectations. **As a Remote Customer Service Manager at blithequark, you'll have the opportunity to:** * Participate in monthly virtual meetings, where your insights and contributions will help shape our company's mission and culture. * Guide customers in achieving their travel goals by working closely with them to create personalized itineraries. * Thrive in a role that values rational, humble, and intuitive professionals with virtual experience and a deep understanding of client needs. **Your Responsibilities Will Include:** * Living out our Core Values and Mission Statement, and embodying our company culture. * Surprising and delighting clients with innovative solutions and personalized service, ensuring no one falls through the cracks. * Responding to client inquiries and requests promptly. * Managing payments and sending payment reminders. * Handling flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations. * Corresponding with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure. * Preparing client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure. * Assisting with internal coordination and distributing necessary information. * Setting schedules and managing time effectively. * Managing client profiles and bookings. * Serving as backup travel support or the main point of contact during emergencies, even outside of normal office hours. * Continuously growing in your ability to implement tools that enhance our remote workplace culture. **What We're Looking For:** * A driven self-starter who is proactive, positive, and trustworthy. * A flexible, creative thinker with strong organizational skills and a results-oriented mindset. * Excellent verbal and written communication skills. * Someone who can work independently with a high degree of autonomy in a remote environment. **Essential Qualifications:** * 2+ years of experience in customer service or a related field. * Proven track record of delivering exceptional customer experiences. * Strong communication and interpersonal skills. * Ability to work independently in a remote environment. * Proficiency in Microsoft Office and Google Suite. * Familiarity with CRM software and travel industry tools. **Preferred Qualifications:** * Experience in the travel industry or a related field. * Certification in customer service or a related field. * Experience with project management software and tools. * Familiarity with virtual meeting platforms and collaboration tools. **Skills and Competencies:** * Strong problem-solving and analytical skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a remote team. * Strong organizational and time management skills. * Proficiency in Microsoft Office and Google Suite. * Familiarity with CRM software and travel industry tools. **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and fast-paced environment. * Access to ongoing training and development programs to enhance your skills and knowledge. * Collaborative and supportive team environment that encourages innovation and creativity. * Flexible work arrangements and remote work options to support work-life balance. **Work Environment and Company Culture:** * blithequark is a remote-friendly company that values flexibility and work-life balance. * Our team is passionate about delivering exceptional customer experiences and exceeding expectations. * We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package. * Flexible work arrangements and remote work options. * Ongoing training and development programs to enhance your skills and knowledge. * Access to a collaborative and supportive team environment that encourages innovation and creativity. * Opportunities for professional growth and development in a dynamic and fast-paced environment. **How to Apply:** If you're a motivated and experienced customer service professional looking for a new challenge, we invite you to apply for the Remote Customer Service Manager position at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Apply for this job