**Job Title:** Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing
**Job Description:**
About blithequark
At blithequark, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our customers and partners.Our Team
Founded in 2014, blithequark is a remote-first company with a diverse team of over 550 employees and over 30 OEM and 4,000 dealer partners. We're proud to be a part of the blithequark family, and we're excited to welcome new team members who share our passion for delivering exceptional customer experiences.About the Role
We're seeking a highly motivated and bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner's Servicing Center in Irving, Texas. As a Customer Engagement Representative, you'll play a critical role in building a best-in-class servicing organization for our growing portfolio of powersports loans. You'll be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat channels.Key Responsibilities:
- Handle an average of 80 inbound and outbound calls per day
- Process phone payments
- Conduct outbound customer interview calls
- Communicate and resolve customer issues via online chat channel
- Resolve common customer concerns regarding their powersports loan
- Meet monthly productivity and quality goals
- Comply with all federal and state-specific laws that regulate collections and servicing activities
Requirements:
To be successful in this role, you'll need:- A high school diploma or GED, with some college coursework a plus
- At least two years of customer service experience, ideally in auto finance or an installment loan portfolio
- A minimum of two years of related customer service experience in a fast-paced environment
- Working knowledge of Word and Excel
- Able to master the use of web-based system of record (LoanPro) – Training Provided
- Strong communication skills, both verbally and written, as roles are a combination of phone and chat communication
- Bi-lingual English/Spanish a plus
- Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability
- Able to work a flexible schedule, which may include some overtime, nights, weekends, and holidays
- Honest with a strong work ethic, with unscheduled absences rare and always punctual
Benefits:
As a valued member of our team, you'll enjoy a range of benefits, including:- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Gympass Wellness Benefit
Career Growth Opportunities:
At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:- Regular training sessions to help you master our systems and processes
- Opportunities for career advancement and professional growth
- A supportive and collaborative team environment
Work Environment and Company Culture:
Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun. We believe in:- Empowering our team members to make decisions and take ownership of their work
- Fostering a culture of collaboration and open communication
- Providing opportunities for growth and development
- Recognizing and rewarding outstanding performance