Product Information Specialist

<span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:12pt;">About ePromos</span></b><br><span style="font-size:12pt;">ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years!  Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. <br><br>As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged.  Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission. <br><br>At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.</span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:14pt;"><span style="color:#000000;">Basic Function Summary:</span></span></b></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><span style="color:#000000;">We are seeking a Product Information Specialist to lead the governance, integration, and optimization of product data across our enterprise platforms in the promotional products industry. This highly technical role ensures the accuracy, integrity, and consistency of thousands of SKUs that feed into NetSuite ERP, BigCommerce, and partner-facing systems. The ideal candidate will combine expertise in ERP workflows, PromoStandards integrations, and middleware tools (Celigo, nSync) with strong product data governance practices. This role is critical in supporting high-volume, high-SKU operations, enabling efficiency across supply chain, merchandising, and e</span><span style="font-family:'Cambria Math', serif;"><span style="color:#000000;">‑</span></span><span style="color:#000000;">commerce teams.</span></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="font-size:14pt;"><span style="color:#000000;">Key Responsibilities:</span></span></b></span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Product Data Management & Governance</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Own the full lifecycle of product information (setup, maintenance, retirement) across NetSuite, OMG (OrderMyGear), BigCommerce, and integrated middleware systems.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Establish, document, and enforce data governance standards, ensuring product data accuracy across attributes (pricing, dimensions, compliance, imagery, copy).</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Design and manage taxonomies and category structures to optimize searchability and navigation for customers and internal users.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Perform regular audits to identify and resolve errors, duplicates, and inconsistencies across systems.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">System Integration & Middleware Management:</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Manage and optimize integrations between NetSuite ERP, BigCommerce storefronts, and distributor/partner systems via Celigo, nSync, PromoStandards, and API-based connections.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Troubleshoot complex integration failures (pricing syncs, inventory feeds, product updates) and collaborate with IT for root-cause resolution.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Lead onboarding of new suppliers using PromoStandards-enabled feeds (inventory, product data, ordering, and media services).</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Monitor integration health dashboards, proactively fixing mapping or data-flow issues before they impact business operations.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Platform Integration & Optimization:</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Manage and maintain PromoStandards product data integrations, including mapping product fields across systems to ensure consistency and usability.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Coordinate and implement product data synchronization and integration between NetSuite ERP, OMG and the BigCommerce platform.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Troubleshoot and resolve data feed or system integration issues.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Content Quality & Compliance</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Ensure consistent application of brand and regulatory standards across all digital product content (descriptions, copy tone, safety/compliance, packaging).</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Implement and manage digital asset management best practices to govern photography and media used across channels.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Track compliance with industry and platform-specific data standards (PromoStandards, attributes, ecommerce metadata).</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Collaboration & Cross-Functional Enablement</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Partner with Category Managers and Merchandising Teams to execute new product launches and promotional assortments.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Work with E</span><span style="font-family:'Cambria Math', serif;"><span style="color:#000000;">‑</span></span><span style="color:#000000;">commerce Teams to improve customer experience with enriched product information.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Act as a technical resource for IT & Data Teams on product-record workflows, integrations, and data standards.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Train cross-functional partners in data governance best practices to ensure consistent adoption.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Process Improvement & Technical Advancement</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Identify bottlenecks or inefficiencies in product data workflows; recommend automation or revised standards where applicable.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Lead initiatives to advance PIM maturity across the business (structured workflows, new tool adoption, better onboarding of digital assets).</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Develop KPIs and dashboards for data quality, integration uptime, and catalog completeness.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Essential Skills & Expectations</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Strong command of ERP/PIM workflows, preferably in NetSuite.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Expertise with middleware and middleware tools such as Celigo and nSync.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Proven experience managing Promo Standards integrations (product data, pricing, inventory, order workflows).</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Advanced technical skills in Excel, Google Sheets, CSV/XML/JSON feeds, and data mapping.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Familiarity with digital asset management and storefront merchandising strategies.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Ability to troubleshoot integration and data-flow issues across ERP ↔ PIM ↔ Ecommerce systems.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Problem-solving mindset with focus on continuous improvement and scalability.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;"><b><span style="color:#000000;">Minimum Requirements</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Bachelor’s degree in Information Management, Business, IT, or related field (equivalent technical experience considered).</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">3–5 years’ experience in product information management or ERP/PIM administration, ideally in promotional products, consumer goods, or high-SKU e-commerce.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Hands-on proficiency in NetSuite ERP, BigCommerce, PIM or OMG systems, and familiarity with API or feed-driven integrations.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Direct experience with PromoStandards integrations.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Strong verbal and written communication skills with the ability to translate technical operations for non-technical teams.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Cambria, serif;"><span style="color:#000000;">Highly organized with exceptional attention to accuracy and detail.</span></span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:normal;"><span style="font-family:Calibri, sans-serif;">Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies.</span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Calibri, sans-serif;">We are an Equal Opportunity Employer!<br>We are committed to creating a diverse workplace environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status1.</span></span></span><br><br><br> <p>We do not accept resume submissions from third party recruiters.</p>