**Experienced Full Stack Customer Solutions Manager – Cloud Transformation & SaaS Adoption**
Are you a seasoned professional with a passion for cloud transformation and Software as a Service (SaaS) adoption? Do you have a proven track record of leading large-scale technical programs and driving business growth through innovative solutions? If so, we invite you to join blithequark as an Experienced Full Stack Customer Solutions Manager, where you will play a critical role in guiding our most strategic Independent Software Vendor (ISV) customers on their journey to the cloud.
**About blithequark**
At blithequark, we are the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our inclusive team culture fosters a culture of inclusion that empowers us to be proud of our differences. We believe in ongoing learning and development, and our employee-led affinity groups inspire us to never stop embracing our uniqueness.
**Job Summary**
As an Experienced Full Stack Customer Solutions Manager at blithequark, you will be responsible for helping guide our most strategic ISV customers along their multi-year journey to the cloud. You will be a critical partner to our customers, leveraging your experience with large-scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will be the leader from the blithequark side for ISV customers' Cloud and/or SaaS transformations, ensuring they are set up for success with proper Program Management, Change Management, execution, and post-migration/modernization stability.
**Key Responsibilities**
* Lead large-scale cloud transformations and SaaS adoption projects for our most strategic ISV customers
* Develop and execute account plans to drive business growth and customer success
* Collaborate with cross-functional teams, including Sales, Support, Solutions Architecture, and Professional Services, to deliver outcomes for the customer
* Interface with customer and blithequark senior leadership to drive collaboration and alignment
* Translate strategic objectives from customers into executable actions and plans
* Manage cadence and lead program management functions to ensure successful project delivery
* Build enablement plans, run design thinking innovation workshops, innovation hackathons, Executive Briefing Sessions, and go-live events to drive customer success
* Proactively identify and solve customer challenges through new ideas, tools, and mechanisms
**Essential Qualifications**
* 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
* 5+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
* Experience implementing cloud services, including migrations and modernization projects or similar
* Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
* Experience working at or consulting for a Software-as-a-Service (SaaS) business
**Preferred Qualifications**
* Experience transforming a software company from a traditional software license business model to a Software-as-a-Service (SaaS) business model
* Proven track record of driving business growth and customer success through innovative solutions
* Experience with design thinking, innovation workshops, and hackathons
**Skills and Competencies**
* Strong technical background with experience in cloud computing and SaaS adoption
* Excellent problem-solving abilities and attention to detail
* Exemplary communication and interpersonal skills, with the ability to communicate effectively at the executive and project team level
* Proven ability to lead virtual teams and negotiate with stakeholders
* Enterprise cloud experience and operational excellence
* Passion for delivering a great customer experience and driving innovation
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe in ongoing learning and development. We offer a range of training and development programs to help you grow your skills and advance your career. Our mentorship program pairs you with experienced professionals who can provide guidance and support as you navigate your role. We also offer flexible work arrangements and a hybrid work model that allows you to work from home or in the office, depending on your needs.
**Work Environment and Company Culture**
Our team is diverse and inclusive, with a culture that values ongoing learning and development. We believe in work-life harmony and offer flexible work arrangements and a hybrid work model to support your needs. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We also offer a range of benefits, including comprehensive health insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including comprehensive health insurance, 401(k) matching, and paid time off. We also offer flexible work arrangements and a hybrid work model that allows you to work from home or in the office, depending on your needs.
**How to Apply**
If you are a seasoned professional with a passion for cloud transformation and SaaS adoption, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications. We look forward to hearing from you!
**Equal Opportunity Employer**
blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.