Experienced Saudi Arabic-Speaking Customer Service Agent – Chat Support Specialist for E-commerce and Digital Platforms

Welcome to blithequark

blithequark is a pioneering force in the MENA region, revolutionizing the way customers interact with brands through our cutting-edge cash back aggregator platform. Since our inception in 2018, we have been dedicated to providing innovative, flexible services that foster a new and needed form of loyalty, transforming everyday transactions into savings for customers and more sales for brands. Our mission is built on the principle of meaningful value exchange, where brands and customers engage in a mutually beneficial relationship based on cash back rewards.

As we embark on a period of rapid growth, we are seeking talented, motivated individuals to join our expanding team. At blithequark, we value diversity, knowledge, experience, and innovation. We believe in empowering our employees to grow our business, and in return, we offer a dynamic work environment that is conducive to learning, improvement, and career advancement. If you are a fresh mind with an enthusiastic spirit, a team player who is passionate about delivering exceptional customer service, then we invite you to explore the opportunities available at blithequark.

Job Summary

We are currently seeking an experienced Saudi Arabic-Speaking Customer Service Agent to join our team. As a Customer Service Representative, you will be responsible for providing effective customer service to our clients, utilizing your in-depth knowledge of our products and programs, as well as your excellent communication skills. Your primary focus will be on responding to customer inquiries via chat, ensuring prompt and proper resolution of customer queries, and creating unforgettable service experiences that foster customer loyalty.

Key Responsibilities

• Respond to customer web inquiries regarding online merchandise or service orders in a timely and professional manner.
• Utilize your strong understanding of the local Saudi Arabian dialect and cultural nuances to provide personalized support to our customers.
• Assist customers via chat, addressing their questions and concerns regarding placing orders, order confirmation, product promotions, and other related inquiries.
• Document customer issues and inputs in our ticketing system, ensuring that all interactions are properly recorded and tracked.
• Collaborate with internal teams to provide solutions to customer queries, following defined procedures to ensure prompt and proper resolution.
• Achieve productivity standards and goals while maintaining the highest level of customer service, demonstrating your ability to work efficiently in a fast-paced environment.
• Handle customer complaints, providing appropriate solutions and alternatives within established time limits, and follow up to ensure resolution and customer satisfaction.
• Contribute to the development of customer loyalty by delivering exceptional service, creating positive experiences that encourage customers to return and recommend our platform to others.
• Work closely with your team to achieve departmental goals, such as updating response templates for customer queries, and participate in ongoing improvement initiatives to enhance our customer service offerings.
• Perform other duties as assigned by your supervisor, demonstrating your flexibility and willingness to adapt to changing priorities and responsibilities.

Job Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

Essential Qualifications

• Fluency in Saudi Arabic, with a strong understanding of the local dialect and cultural nuances.
• At least 1 year of customer service experience, preferably in a similar role or industry.
• Fluency in spoken and written English, with excellent communication and interpersonal skills.
• Fluency in written Arabic, with the ability to read and write in Arabic with accuracy and precision.
• Ability to answer a high volume of messages and outbound calls, demonstrating your capacity to work efficiently in a fast-paced environment.
• Excellent decision-making abilities, with the capacity to anticipate problems and create solutions.
• Strong attention to detail, with the ability to understand and process new information quickly.
• Ability to adapt well to corporate or departmental change, demonstrating your flexibility and willingness to learn and grow.
• Understanding of the value of creating customer loyalty, with a passion for delivering exceptional service and creating positive experiences.
• Ability to maintain stable performance and poise in high-stress situations, demonstrating your resilience and composure under pressure.

Preferred Qualifications

• Digital and e-commerce experience, with a understanding of the latest trends and technologies in the industry.
• Previous experience working in a chat support or similar customer-facing role, with a proven track record of delivering exceptional customer service.
• Familiarity with ticketing systems and customer relationship management (CRM) software, with the ability to learn and adapt to new technologies quickly.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a member of our team, you will have access to a range of training and development opportunities, designed to help you build your skills and advance your career. Our dynamic work environment is conducive to learning and improvement, with a culture that encourages innovation, creativity, and collaboration. Whether you are looking to develop your technical skills, enhance your knowledge of the industry, or take on new challenges and responsibilities, we have the resources and support to help you achieve your goals.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and collaborative, with a culture that values diversity, inclusivity, and creativity. We believe in empowering our employees to take ownership of their work, to innovate and experiment, and to strive for excellence in everything they do. Our team is passionate, motivated, and dedicated to delivering exceptional results, and we are looking for like-minded individuals who share our values and our vision. At blithequark, you will be part of a vibrant, energetic community that is shaping the future of e-commerce and digital platforms in the MENA region.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits designed to recognize and reward your contributions to our team. From comprehensive health insurance to generous paid time off, we are committed to supporting your well-being and quality of life. Our benefits package includes:

• Competitive salary and bonus structure
• Comprehensive health insurance
• Generous paid time off
• Opportunities for career advancement and professional growth
• Access to training and development programs
• Dynamic and collaborative work environment

Conclusion

If you are a motivated, enthusiastic, and customer-focused individual who is passionate about delivering exceptional service, then we invite you to join our team at blithequark. As a Saudi Arabic-Speaking Customer Service Agent, you will play a critical role in shaping the customer experience, creating positive interactions that foster loyalty and drive business growth. With your skills, experience, and passion for customer service, you will be an invaluable asset to our team, helping us to achieve our mission and vision in the MENA region. Apply now to take the first step in your career journey with blithequark.