Experienced Product Manager Retention and Customer Experience Specialist - Driving Engagement and Loyalty through Data-Driven Strategies at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences that foster loyalty and retention. As a leader in our industry, we recognize the importance of understanding our customers' needs and preferences to drive business success. The blithequark team is seeking a talented Product Manager to join our Customer Experience & Engagement team, focusing on retention communication strategies that enhance device health, subscription retention, and user engagement. This role offers a unique opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of blithequark.

Key Responsibilities

In this critical role, you will develop and execute data-driven retention initiatives, collaborating closely with cross-functional teams including Product, Business Intelligence, Hardware, and Data Science. Your key responsibilities will include:

• Managing audience-specific messaging and communication strategies across multiple channels such as email, push notifications, in-app messaging, and SMS to drive device, subscription, and user retention.
• Collaborating with various teams to understand product usage, customer behaviors, and pain points impacting retention, leveraging this insight to propose communications that improve the blithequark customer experience.
• Testing, tracking, and measuring the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement, and communicating campaign performance and recommendations to leadership.
• Staying up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach and contribute to the development of our retention strategies.

A Day in the Life

Each day as a Product Manager at blithequark brings new challenges and opportunities to impact our customers and drive retention. Your day might start with reviewing customer feedback and product usage data to identify areas of friction, followed by collaboration with the product team to develop targeted campaigns to reengage lapsed users. You could then present retention metrics and campaign results to leadership, while planning for upcoming product launches that require comprehensive retention strategies across multiple touchpoints. The variety of projects and the ability to directly influence customer loyalty make this role both exciting and rewarding.

About the Customer Experience & Engagement Team

The Customer Experience & Engagement team at blithequark is a dynamic and passionate group of professionals, including marketing, product, creative, and analytical experts. United by a shared passion for delivering exceptional customer experiences, the team works tirelessly to engage and retain blithequark's growing customer base. Whether through recommending new solutions or ensuring current devices remain online and performing well, the team is constantly seeking innovative ways to enhance customer experiences and foster long-term loyalty.

Basic Qualifications

To be successful in this role, you will need:

• 5+ years of experience in product or program management, product marketing, business development, or technology, with a proven track record of driving retention and customer engagement strategies.
• A Bachelor's degree or equivalent in a relevant field.
• Experience in owning and driving roadmap strategy and definition, with a strong understanding of end-to-end product delivery and the tradeoffs involved in feature delivery.
• Previous experience as a product manager or owner, with a focus on technology products and a deep understanding of customer needs and preferences.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in influencing senior leadership through data-driven insights, with the ability to communicate complex ideas and strategies effectively.
• Experience working across functional teams and with senior stakeholders, with a proven ability to build strong relationships and collaborate towards common goals.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Product Manager, you will have access to a wide range of training and development opportunities, designed to enhance your skills and knowledge and support your long-term career goals. Our dynamic and supportive work environment encourages innovation, creativity, and continuous learning, providing you with the ideal platform to grow professionally and personally.

Work Environment and Company Culture

blithequark prides itself on its diverse and inclusive workplace, where every employee is valued and respected. We believe in fostering a culture of excellence, collaboration, and mutual respect, where individuals can thrive and contribute to the company's success. Our commitment to diversity, equity, and inclusion is unwavering, and we strive to create an environment where everyone feels welcome and empowered to succeed.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. In addition to a competitive salary, we offer a range of benefits, including equity, sign-on payments, and other forms of compensation, as well as a full range of medical, financial, and/or other benefits. For more information, please visit our website.

Conclusion

If you are a motivated and experienced product management professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Product Manager Retention and Customer Experience Specialist, you will play a critical role in driving customer engagement and loyalty, contributing to the growth and success of our company. With its dynamic work environment, commitment to diversity and inclusion, and opportunities for career growth and development, blithequark is the ideal place to take your career to the next level. Apply now to join our team and be part of an innovative and passionate group of professionals dedicated to delivering exceptional customer experiences.