Experienced Senior Manager – Labor Systems Leader for Disney Experiences – Strategic Workforce Management and Systems Optimization Expert

Introduction to Disney Experiences and Labor Systems Team Disney Experiences (DX) is the magical division of The Walt Disney Company that brings enchanting stories, beloved characters, and iconic franchises to life through an array of captivating experiences, including Parks & Resorts, toys, apps, apparel, books, and stores. As a key part of the Disney Experiences Labor Systems team, you will play a pivotal role in providing holistic system strategy, optimization, and support for labor, training, and operations support systems across domestic sites. Our team is dedicated to leveraging technology and innovation to manage the complex labor needs of Walt Disney World, Disneyland Resort, Aulani, and associated businesses, ensuring that every guest interaction is nothing short of magical. Job Overview: Senior Manager - Labor Systems We are seeking an exceptional Senior Manager - Labor Systems to lead our team in testing, business integration, and advancement of systems and processes used to manage labor needs across our domestic sites. As a Senior Manager, you will report to the Director - Labor Systems and will be responsible for leading teams, developing and prioritizing ongoing work, and driving cross-functional efforts to further technical innovation and segment-specific priorities. Your expertise in labor systems, data analysis, and project management will be instrumental in driving the success of our Labor Systems team and contributing to the overall magic of Disney Experiences. Key Responsibilities: • Lead teams responsible for product roadmap planning, change management, testing, and delivery of system changes and new functionality, ensuring seamless integration and minimal disruption to operations. • Develop and prioritize ongoing work, including project delivery, sustainment, and administration of current production systems, to ensure alignment with business objectives and optimal system performance. • Lead integration efforts with key business and technology partners, including Technology, Operations Training, Workforce Management, Operations, LOB partners, HRIS, Labor Relations, Employee Relations, Human Resources, and others, to drive strategic integration opportunities and technical innovation. • Identify and influence strategic integration opportunities across DX organizations to further technical innovation and segment-specific priorities, ensuring that labor systems are optimized to support business growth and excellence. • Consult and partner with international DX sites on labor and data strategic planning and system integration, sharing best practices and expertise to drive global consistency and excellence. • Champion development of relationship skills, technical skills, and product & project management skill sets across teams and partner areas, fostering a culture of continuous learning and improvement. • Translate technical language into business value-driven stories and promote Labor Systems and related work and innovation through networking opportunities across the enterprise and among external partners and vendors, showcasing the impact and value of labor systems on business outcomes. • Drive cross-functional work efforts by effectively partnering with peer teams within and outside of Labor Systems, leveraging collaboration and communication to achieve shared goals and objectives. Essential Qualifications and Skills: To be successful in this role, you will need: • 5-7+ years of experience developing or leading system and/or data solutions in a high-volume environment, with a proven track record of delivering complex projects and driving business outcomes. • Experience leading or closely supporting operational teams, with a strong understanding of labor systems, workforce management concepts, and data analysis. • Experience leading leaders of teams, with a proven ability to motivate, inspire, and develop high-performing teams. • Demonstrated experience working with complex data sets, with a strong understanding of data analysis, reporting, and visualization. • Extensive experience collaborating both virtually and in-person, along with strong storytelling skills and a strength in relaying technical content in a simple and engaging way. • Experience delivering technology projects using Agile methodology, with a strong understanding of project management principles and practices. • Knowledge of workforce management concepts, including labor forecasting, scheduling, and optimization. • Ability to manage and support multiple internal and external stakeholders, with a strong understanding of stakeholder management and communication. • Experience with upstream/downstream data integration and reporting, with a strong understanding of data architecture and governance. • Ability to manage and prioritize multiple initiatives and tasks in a fast-paced environment, with a strong understanding of project prioritization and resource allocation. • Familiarity with SQL, SAS, and/or Python languages, with a strong understanding of programming principles and data analysis. Preferred Qualifications and Skills: • Bachelor's degree in Computer Science, Industrial Engineering, Economics, Business, or a related field, with a strong understanding of technical and business principles. • Experience working in a similar industry or role, with a strong understanding of labor systems, workforce management, and data analysis. • Certifications in project management, data analysis, or related fields, with a strong understanding of industry best practices and standards. • Experience with cloud-based technologies, including AWS, Azure, or Google Cloud, with a strong understanding of cloud computing principles and practices. • Experience with data visualization tools, including Tableau, Power BI, or D3.js, with a strong understanding of data visualization principles and practices. Career Growth Opportunities and Learning Benefits: At Disney Experiences, we are committed to helping our employees grow and develop their careers. As a Senior Manager - Labor Systems, you will have access to a range of learning and development opportunities, including: • Formal training programs, including leadership development, project management, and data analysis. • Informal learning opportunities, including mentorship, coaching, and on-the-job training. • Access to industry conferences, seminars, and workshops, to stay up-to-date with the latest trends and technologies. • Opportunities to work on high-visibility projects, with a strong focus on innovation and experimentation. • A culture of continuous learning and improvement, with a strong emphasis on knowledge sharing and collaboration. Work Environment and Company Culture: At Disney Experiences, we are proud of our unique and dynamic work environment, which is shaped by our company culture and values. As a Senior Manager - Labor Systems, you will be part of a team that is passionate about delivering exceptional guest experiences, with a strong focus on: • Innovation and creativity, with a strong emphasis on experimentation and risk-taking. • Collaboration and teamwork, with a strong focus on knowledge sharing and mutual support. • Diversity and inclusion, with a strong commitment to creating a welcoming and inclusive work environment. • Community engagement, with a strong focus on giving back to the community and making a positive impact. • Employee well-being, with a strong emphasis on work-life balance, health, and wellness. Compensation, Perks, and Benefits: At Disney Experiences, we offer a competitive rewards package to help our employees live their best lives. As a Senior Manager - Labor Systems, you will be eligible for: • A competitive salary, with a strong focus on recognizing and rewarding outstanding performance. • Comprehensive health and savings benefits, including medical, dental, and vision coverage, as well as a 401(k) plan and employee stock purchase plan. • Generous paid time off, including vacation, sick leave, and holidays, to help you relax and recharge. • Access to exclusive Disney perks, including theme park admission, discounts on merchandise and resort stays, and special employee events. • Opportunities for professional growth and development, with a strong focus on career advancement and succession planning. Conclusion: If you are a motivated and experienced labor systems professional, with a passion for delivering exceptional guest experiences and driving business outcomes, we encourage you to apply for this exciting opportunity. As a Senior Manager - Labor Systems at Disney Experiences, you will be part of a dynamic and innovative team, with a strong focus on collaboration, creativity, and community engagement. Don't miss this chance to join our team and contribute to the magic of Disney Experiences. Apply today! Apply This Job Apply tot his job Apply To this Job