Experienced Customer Care Professional – American Express Call Center Work From Home Opportunity with Competitive Salary and Benefits

Introduction to American Express and the Role

American Express is a globally recognized brand that has been exceeding expectations and setting the standard for exceptional client experiences. As a leader in the financial services industry, American Express is committed to providing top-notch service to its customers, and it's looking for talented and dedicated professionals to join its team. The company is seeking an experienced Customer Care Professional to work from home, providing exceptional support to its clients and helping to drive business growth.

In this role, you will be the face of the company, interacting with customers on a daily basis, and providing them with personalized solutions to meet their needs. You will be responsible for handling inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, this could be the perfect opportunity for you.

Key Responsibilities

• Handle inbound calls from customers, responding to their inquiries and resolving issues in a timely and professional manner
• Engage with entrepreneurs and leaders, understanding their needs and suggesting relevant American Express products and services
• Convey high levels of product and service knowledge to clearly communicate the features, benefits, and components of American Express Small Business Services
• Continuously develop key selling skills, including building rapport, understanding customer needs, handling objections, and closing deals
• Provide exceptional customer care by responding to customer inquiries and resolving issues in a fast-paced, structured customer care environment
• Report critical record information in accordance with established policies and procedures
• Uphold integrity by complying with all regulatory and compliance rules related to servicing and sales practices

Essential Qualifications

To be successful in this role, you will need to have a strong background in customer service, with a minimum of two years of experience in a similar role. You should have a proven track record of building customer loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication skills.

In addition, you will need to have demonstrated success in a customer care and sales environment, with a strong ability to work in a high-speed, metric-driven environment with capable multitasking and navigation in an electronic environment.

A Bachelor's degree is required, and you should be comfortable working in a remote environment, with a strong ability to self-motivate and manage your time effectively.

Preferred Qualifications

While not essential, it would be desirable if you had experience working in a call center environment, with a strong understanding of customer service principles and practices. You should be highly organized, with excellent time management skills, and a strong ability to prioritize tasks and manage multiple projects simultaneously.

In addition, you should be proficient in using computer software, including CRM systems, and have a strong understanding of sales and customer service metrics, including customer satisfaction, first call resolution, and sales conversion rates.

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues in a timely and professional manner
• High levels of product and service knowledge, with the ability to clearly communicate the features, benefits, and components of American Express Small Business Services
• Strong selling skills, with the ability to identify customer needs and suggest relevant products and services
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong technical skills, with proficiency in using computer software, including CRM systems

Career Growth Opportunities and Learning Benefits

American Express is committed to the development and growth of its employees, and this role offers a range of career growth opportunities and learning benefits. You will have access to industry-leading training and coaching, with opportunities to develop your skills and knowledge in areas such as customer service, sales, and product knowledge.

In addition, you will be part of a dynamic and supportive team, with opportunities to collaborate with colleagues and share best practices. You will also have the opportunity to work on a range of projects and initiatives, with the potential to make a real impact on the business and drive growth and success.

Work Environment and Company Culture

American Express is a company that values its employees and is committed to creating a positive and supportive work environment. You will be working from home, but you will be part of a virtual team, with regular opportunities to connect with colleagues and participate in team-building activities.

The company culture is focused on delivering exceptional customer service, and you will be expected to embody the company's values of integrity, respect, and excellence. You will be part of a dynamic and fast-paced environment, with a strong focus on teamwork, collaboration, and mutual respect.

Compensation, Perks, and Benefits

American Express offers a competitive salary and benefits package, with a range of perks and benefits to support your well-being and career growth. You will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off.

In addition, you will have access to a range of employee discounts and perks, including discounts on American Express products and services, and opportunities to participate in employee recognition and reward programs.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving business growth, this could be the perfect opportunity for you. As a Customer Care Professional with American Express, you will be part of a dynamic and supportive team, with opportunities to develop your skills and knowledge, and make a real impact on the business.

Don't miss out on this exciting opportunity to join a leading company and take your career to the next level. Apply now and take the first step towards a rewarding and challenging role with American Express.

Apply now and become a vital part of our success story!