Experienced Customer Service Analyst – American Express Online Jobs $25/Hour - Work From Home Opportunity

Introduction to American Express

Are you ready to drive results and define an industry? Join us as a Customer Service Analyst at American Express, where you will be part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. With a strong and diverse skillset in relevant areas, you will drive success and contribute to the company's mission to provide the world's best customer experience every day.

Job Overview

This role is located at our Remote facility, offering a unique opportunity to work from home and be part of a dynamic team. As a Customer Service Analyst, you will be responsible for providing quality and timely fulfillment of Merchant demands related to KYC and Banking Updates/Maintenance on existing vendor accounts/New Record set-ups, payments research, and account reconciliation. You will also be required to handle outbound and inbound calls to and from Financial Institutions, Merchants, and internal clients, offering support and assistance to Traders, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Entries, ESSU, CMS, Securing, Organization Development, Risk managers, and Welcome Acceptance of American Express.

Key Responsibilities

• Review, analyze, and process Merchant demands from the simple to the complex, ensuring timely and accurate completion of requests and adherence to strict deadlines for an improved merchant experience.
• Examine, verify, understand, and apply information from business and administrative reports, such as Articles of Inc., License to operate, Bank Statements, Insurance Agreements, IRS records, AMEX Agreements, Policies and procedures, and Cushion Agreements to satisfy basic support demands and KYC requirements.
• Demonstrate strong analytical and collaboration skills, with the ability to work independently with excellent follow-through and attention to detail.
• Provide exceptional customer service, with a client-centered approach and a high level of urgency, serving as a role model for delivering Remarkable Client Care.
• Ability to communicate professionally with all levels of clients, both internally and externally, and manage multiple tasks concurrently.
• Working knowledge of MS Office products, such as Excel, Word, PowerPoint, and others, with the ability to assess Trader data and make independent decisions.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Graduate degree or equivalent experience.
• Outstanding verbal and written communication skills, with the ability to evaluate Trader data and make informed decisions.
• High outcome orientation, with the ability to work in a fast-paced environment and meet strict deadlines.
• Ability to make independent decisions and work with minimal supervision, demonstrating a high level of integrity and trustworthiness.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in a customer-facing role, with a strong understanding of customer service principles and practices.
• Knowledge of the financial services industry, with a focus on merchant services and banking operations.
• Experience with MS Office products, particularly Excel, Word, and PowerPoint, with the ability to learn new systems and technologies quickly.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Ability to work in a team environment, with a focus on collaboration and mutual support.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Ability to adapt to changing circumstances and priorities, with a focus on flexibility and resilience.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work.

Career Growth Opportunities and Learning Benefits

At American Express, we are committed to helping our employees grow and develop in their careers. As a Customer Service Analyst, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role.
• Opportunities for career advancement, with a focus on promoting from within and developing our employees' careers.
• A range of benefits and perks, including flexible working arrangements, health and wellness programs, and employee recognition and reward programs.
• Access to a range of learning and development resources, including online courses, workshops, and conferences.

Work Environment and Company Culture

At American Express, we are proud of our company culture and work environment. As a Customer Service Analyst, you will be part of a dynamic and supportive team, with a focus on collaboration, mutual respect, and open communication. Our company culture is built on a set of core values, including:

• A commitment to our customers, with a focus on delivering exceptional service and support.
• A commitment to our employees, with a focus on developing their careers and providing a positive and supportive work environment.
• A commitment to our communities, with a focus on giving back and making a positive impact.
• A commitment to integrity and trust, with a focus on doing the right thing and acting with integrity in all aspects of our business.

Compensation, Perks, and Benefits

As a Customer Service Analyst at American Express, you will be rewarded with a competitive salary and a range of benefits and perks, including:

• A competitive hourly rate of $25-$40 per hour, depending on experience and qualifications.
• A range of benefits, including health and wellness programs, employee recognition and reward programs, and flexible working arrangements.
• Opportunities for career advancement and professional development, with a focus on promoting from within and developing our employees' careers.
• Access to a range of learning and development resources, including online courses, workshops, and conferences.

Conclusion

If you are a motivated and customer-focused individual, with a strong desire to deliver exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Analyst at American Express, you will be part of a dynamic and supportive team, with a focus on collaboration, mutual respect, and open communication. With a competitive salary, a range of benefits and perks, and opportunities for career advancement and professional development, this is a role that offers a unique and rewarding opportunity to make a meaningful contribution to our business and our customers.

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