**Experienced Full Stack Associate Director, Customer and Product Insights – Web & Cloud Application Development**

At Verizon, we're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. As a leader in the telecommunications industry, we're committed to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. **Join Our Team** We're looking for a seasoned Associate Director, Customer and Product Insights to lead our customer and product research and insights function supporting the Verizon Value portfolio of brands. As a key member of our team, you'll play a pivotal role in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. **About the Role** As the Associate Director, Customer and Product Insights, you'll be responsible for: * Proactively working across brand and product team leaders to define and prioritize the research roadmap and ensuring appropriate resource allocation, including people, budgets, and vendor partnerships to deliver on planned initiatives. * Managing, mentoring, and coaching direct reports who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. * Leading by example and setting a high bar for research rigor and insights storytelling. * Overseeing key vendor partnerships to ensure the team leverages the highest quality research methods and analytical capabilities, and managing research budgets to forecast. * Working in close partnership with the Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics. * Forging relationships with adjacent insight, analytics, and intelligence teams across the Verizon organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models. * Speaking on behalf of the customer across Verizon Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning. * Overseeing and caring for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives. * Promoting and training teams to engage with business senior leadership as consumer champions. **What We're Looking For** To be successful in this role, you'll need: * A Bachelor's degree or four or more years of work experience. * Six or more years of relevant work experience in marketing, customer experience, or user experience research. * Experience designing research programs, both qualitative and quantitative, to address business needs, and articulating the rationale behind them. * A strong command of advanced quantitative methodologies, including maxdiff, conjoint, segmentation, cluster analysis, and Gabor Granger. * Experience with qualitative and/or user-centered design evaluative research methods, such as focus groups, in-depth interviews, diary studies, and ethnography. * Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations. **Nice to Have** If you have one or more of the following, you'll be even more competitive for this role: * Ten or more years of professional experience. * Eight or more years of experience in marketing, CX, or UX insights. * Four or more years of experience managing a team of three or more people. * Experience providing insights to inform value proposition development. * Experience leveraging secondary data, trends, and learnings to provide context for business scenarios. * Experience coaching and advising multiple team members simultaneously to push the strategic quality of their insights. * Ability to present insights in a compelling narrative and establish rapport with senior leadership as a consumer champion. * Marketing, CX, or UX research experience specifically in the consumer or business space. * Self-starter with the ability to identify stakeholders and build credibility for the team. * Demonstrated effective consultative skills. * Proven ability to work through ambiguity and effectively collaborate to problem-solve. * Strong business acumen and understanding of the telecom industry. * Extensive experience and genuine interest in consumer segment research. * High degree of comfort using influence and persuasion cross-functionally. * Experience operating in a fast-moving, rapidly evolving environment. * Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches. **What We Offer** As a member of our team, you'll enjoy: * A competitive salary, reflecting your skills and experience. * A comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. * A dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging. * Opportunities for career growth and professional development. * A chance to work on exciting projects that make a real impact on people's lives. **Work Environment and Culture** In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month. Our office is a collaborative and inclusive space where you'll have the opportunity to work with a diverse team of talented professionals. We're committed to creating a culture that values diversity, equity, and inclusion, and we strive to make everyone feel valued, connected, and empowered to reach their potential. **Equal Employment Opportunity** We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon. Apply To This Job **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job