**Experienced Full Stack Debt Counselor – Remote Call Center Representative with a Focus on Fostering Financial Freedom**

Are you a motivated and customer-focused individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy working with people to find solutions to complex problems? If so, we have an exciting opportunity for you to join our team as a Full Stack Debt Counselor – Remote Call Center Representative at ConServe, a leading provider of accounts receivable management and collection services. **About Us** For over 35 years, ConServe has been dedicated to helping individuals and organizations manage their financial obligations in a way that preserves dignity, enhances self-confidence, and empowers them with a sense of control. Our mission is to foster financial freedom, and we take great pride in being a team of the right people, doing the right thing, at the right time, the right way. We have been repeatedly named one of the Best Places to Work in Collections and have received the Better Business Bureau's Torch Award for Ethics. **Why Join Us?** * Performance-based bonuses * Award-winning benefits packages * Flexible schedules * Growth opportunities * Repeatedly named one of the Best Places to Work in Collections * Two-time recipient of the Better Business Bureau's Torch Award for Ethics **Position Summary** As a Full Stack Debt Counselor – Remote Call Center Representative, you will use a consultative approach to manage and collect on delinquent accounts. You will work with consumers to identify the most suitable way to resolve a balance in the best interest of all parties. Your primary goal will be to provide solutions to consumers to enable them to resolve their obligation administratively or voluntarily. **Essential Duties & Responsibilities** * Obtain information from consumers to determine their current financial situation and determine solutions * Provide solutions to consumers to enable them to resolve their obligation administratively or voluntarily * Gather proper documentation from consumers and maintain appropriate follow-up * Meet daily, weekly, and monthly goals as set by management at ConServe * Daily productivity: make between 125-200 phone calls per day and work in a call center environment or remote work environment * Monthly recoveries: achieve ConServe's monthly targeted performance objectives for collections * Record maintenance: proper management and updating of system to maximize contacts * Skip-tracing: assist in locating and contacting consumers or businesses * Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program **Education Requirement** * High School Diploma or GED * Associates or Bachelor's Degree preferred **Skills/Requirements** * The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am and ending between 5pm and 6:30pm (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm * Willingness to work an occasional Saturday morning shift (optional) * Ability to speak and converse in English fluently * Ability to proficiently read and write in English * Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution * Intermediate computer skills to document calls and navigate software packages, databases, and the internet * Strong organizational and time management skills * Attention to detail * Ability to act independently to resolve problems * Motivation to learn * Ability to work in a positive, collaborative manner with coworkers * Ability and history of maintaining confidentiality and high level of trustworthiness * Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment * Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process) * Ability to obtain and maintain State Collections Licensure * Legally eligible to work in the United States * No conflicts of interest with ConServe or our Clients **O*NET Codes** * 43-3011.00: Customer Service Representatives * 13-2071.00: Loan Interviewers and Clerks * 43-4051.00: Interviewers * 41-3031.02: Customer Service Representatives **Equal Employment Opportunity** Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. **ConServe is a Drug-Free Workplace** **Job Type** * Full-time **Pay** * $15.00 - $16.50 per hour **Benefits** * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Paid training * Profit sharing * Referral program * Tuition reimbursement * Vision insurance * Work from home **Work Location** * Remote **How to Apply** If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. 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