**Experienced Work From Home Call Center Representative - Customer Service and Account Recovery Specialist**

About Us

We are a dynamic and innovative company that thrives on teamwork and collaboration. With over 25 years of experience in the industry, we have established ourselves as a leader in customer service and account recovery. Our mission is to provide exceptional service to our clients and their customers, while also fostering a positive and supportive work environment for our employees. We are committed to making a difference in the lives of our customers and our community, and we are excited to welcome talented individuals like you to our team.

Job Summary

We are seeking an experienced Work From Home Call Center Representative to join our team. As a key member of our customer service and account recovery team, you will be responsible for handling customer calls, resolving account issues, and providing exceptional service to our clients and their customers. This is a remote role, offering the flexibility to work from anywhere, and we are looking for a motivated and results-driven individual who is passionate about delivering outstanding customer service.

Key Responsibilities

• Initiate or handle calls with customers by phone, providing exceptional service and resolving account issues in a timely and professional manner.
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions that meet their needs.
• Determine the reason for delinquency to secure payment while building rapport with customers.
• Educate customers on account terms and alternate payment programs and methods.
• Negotiate and offer solutions for repayment that best suits the consumer and the business.
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up.

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Ability to successfully pass a criminal background check and a drug screen.
• Ability to reliably work a base schedule of Monday-Friday (8am to 5pm) during Training, and after Training, Monday-Friday (8am to 9pm, or 9am to 6pm), with occasional Saturday shifts (9am - 1pm) may be required.
• High school diploma or GED.
• Proficiency with Windows and moderate typing skills.
• Ability to think critically and problem solve, quickly learn new things, and have a strong individual drive and competition or achievement driven.

Preferred Qualifications

We are looking for candidates who possess the following preferred qualifications:

• Previous experience in customer service or account recovery.
• Knowledge of financial services and account management.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet productivity standards.
• Basic math skills and ability to accurately calculate payments and fees.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Exceptional customer service skills, with the ability to resolve account issues in a timely and professional manner.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to think critically and problem solve, with a focus on finding solutions that meet the needs of customers and the business.
• Basic math skills and ability to accurately calculate payments and fees.
• Proficiency with Windows and moderate typing skills.

Career Growth Opportunities and Learning Benefits

We are committed to providing our employees with opportunities for career growth and development. As a Work From Home Call Center Representative, you will have access to:

• Regular training and coaching to help you develop your skills and knowledge.
• Opportunities for advancement to leadership roles or specialized positions within the company.
• A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
• A flexible work schedule, with the option to work from home or in our office.
• A supportive and collaborative work environment, with a focus on teamwork and collaboration.

Work Environment and Company Culture

We are proud of our company culture, which is built on the principles of teamwork, collaboration, and customer service. Our work environment is supportive and inclusive, with a focus on providing our employees with the tools and resources they need to succeed. As a Work From Home Call Center Representative, you will have the opportunity to work from the comfort of your own home, while still being part of a dynamic and innovative team.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting hourly rate of $16.00 per hour.
• A performance-based monthly bonus opportunity (after 90 days).
• A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
• A flexible work schedule, with the option to work from home or in our office.
• A supportive and collaborative work environment, with a focus on teamwork and collaboration.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you!

Equal Employment Opportunity

We are an equal employment opportunity employer and make employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.